Research and Customer Recruitment Coordinator

Location: Seattle WA

Onsite Flexibility: Remote

• Position Type: Contract
• Contract Duration: 6 months
• Pay Rate: $35.50$37.00 / Hour (USD)
• Shift / Schedule: MondayFriday 9:00 AM5:00 PM
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platform we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for convention but most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the microphone and iterating until the best solution comes to light. You wont have to look to find growth opportunities ready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.

• Power our speed to insights by managing the end-to-end user research and Early Access Program participant management process including recruitment screening scheduling and incentive distribution.
• Ensure a seamless stakeholder and participant experience by partnering with Research Design and Product teams to deeply understand their specific study requirements.
• Diversify and scale our sourcing pipeline by utilizing and expanding channels including internal databases external panels (Dscout Centercode) and professional networks.
• Drive operational efficiency by serving as a product expert suggesting process improvements and maintaining Research Ops governance and knowledge management.
• Modernize recruitment best practices to enhance participant targeting and recruitment scale by optimizing the tools and methodologies available today while advocating for new tools when necessary. A willingness to explore AI-powered tools is encouraged.
• Maintain the research panel health and integrity by developing internal participant pools while ensuring strict data privacy compliance and clear value communication.

• Strong written and verbal communication skills with the ability to build trust and credibility with internal and external stakeholders
• Exceptional written and verbal communication skills with a proven ability to lead meetings draft complex participant screeners and manage stakeholder expectations clearly and concisely
• Growth mindset: track record of systems thinking and operational improvement
• Strong communication email and organizational skills
• Customer-focused professional and proactive
• Collaborative self-starter with strategic thinking ability

• CRM systems (nice to have)
• Spreadsheet experience
• Interest in AI-driven work

• Bachelors degree preferred in Social Sciences Communications or a related field (preferred not required)

• 12 years of experience in client/stakeholder collaboration service delivery or project support; or 1 year in a customer-facing operations role. 3 years preferred.
• Proven track record of managing multiple simultaneous requests or cases in a fast-paced environment (e.g. using ticketing systems like Jira or Zendesk)
• Experience with CRM and/or research-specific tools such as Qualtrics Salesforce Dscout etc.

• Remote cross-time-zone team
• New role with opportunity to shape responsibilities
• Minimal formal training; learn through onboarding and hands-on work

• Interview Process: Two rounds 1:1 with Ken then 1:1 with Michelle

• Medical Vision and Dental Insurance Plans
• 401k Retirement Fund

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking financial services technology life sciences biotech utilities and retail sectors throughout the U.S. and Canada.

Job Number: 26-11009

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