Representative Credit & Collections

Job Title: Representative - Credit & Collections

Location: Rochester NY

Work type: Office (on-site)

The salary range for this position is dependent upon experience and location ranging from $43280 - $54100

What We Offer:

• Competitive benefits and growth opportunities

• Generous performancebased bonuses

• 12% 401(k) match

• Comprehensive health dental and vision insurance

• Tuition reimbursement

• Professional development and clear careeradvancement pathways

For more information please visit: Benefits - Avangrid

Job Summary:

Performs collection activities within the department and with outside agencies to assure prompt courteous and proper collection in adherence with regulatory guidelines and state law. Responsible for reviewing arrears accounts for deposits entering payment agreements transferring final bills bankruptcy medical hardship adjustments and reject payments. Responsible for daily cash balancing and reconciliation exception payment processing and processing of agency grants.

Key Responsibilities:

• Reviews accounts for deposits processes multiple dwelling postings processes bankruptcies and refers final billed accounts to a collection agency.(25%P)
• Maintains files for special handling of accounts as required and proposed monthly report for review.(5%S)
• Processes all adjustments to customer accounts balance and reconcile accounts investigate exception payments and process miscellaneous billings.(25%P)
• Works closely with agencies to receive voucher and process grants on customer accounts.(10%S)
• Completes daily work assignments in Credit and Collections.(25%P)
• Covers DSS phone queue within the Credit & Collections Department. (10%S)

Required Qualifications:

• Able to solve problems.
• Able to multi-task.
• Good communication and interpersonal skills.
• Good keyboarding skills.
• Experience in preparing spreadsheets.
• 2 to 4 years of work experience in customer service.
• Working knowledge of credit and collection procedures customer accounting and information systems.
• Knowledge of legal collection process of prosecuting judgments and liens.
• Required Education: Associates degree in Business or related field.

Competencies

• Growth & Continuous Improvement
• Initiative & Change
• Focused on Results
• Customer Centric (internal and/or external)
• Communication
• Collaboration
• Leadership (people managers/leaders)

Disclaimer

AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individuals sex gender gender identification gender expression race color religion national origin age ancestry genetic information medical condition physical or mental disability marital status sexual orientation military or veteran status or other characteristics or conditions protected by law.

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Avangrid employees may be assigned a system emergency role and in the event of a system emergency may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut Maine Massachusetts and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables

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Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race color religion national origin gender sexual orientation age marital status disability protected veteran status or any other status protected by federal state or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs you may request a reasonable accommodation by contacting our People and Organization department at .

Avangrid employees may be assigned a system emergency role and in the event of a system emergency may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut Maine Massachusetts and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission operations and cyber security business areas in Connecticut Maine Massachusetts and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections training audit engagement and required evidence retention and will be communicated by the employees management.

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