Customer Service Representative

Customer Service Representative

Company: HireNow Staffing (Direct Placement Partner)

HireNow Snapshot

HireNow Staffing is actively recruiting two seasoned highly skilled Customer Service Representatives to join one of our valued client partners in Houston Texas. This temp-to-hire opportunity is ideal for customer-focused professionals who thrive in a fast-paced industrial distribution environment and enjoy building long-term customer relationships while supporting sales operations and warehouse teams. The successful candidates will serve as the primary point of contact for assigned accounts ensuring exceptional service from order placement through fulfillment.

Key Responsibilities

• Serve as the primary contact for assigned customer accounts providing responsive and professional support
• Build and maintain long-term customer relationships while managing account inquiries and service requests
• Generate product quotations purchase orders and process order revisions accurately
• Resolve customer order issues by coordinating with internal departments and external vendors
• Research vendors for non-stock product availability and pricing
• Partner with sales operations purchasing and warehouse teams to ensure timely order fulfillment
• Assist with inventory management initiatives and freight cost optimization
• Investigate and resolve accounts receivable discrepancies and payment-related concerns
• Produce customer activity reports and contribute toward departmental KPI objectives
• Identify opportunities to introduce new products and support account growth through value-added solutions
• Maintain accurate customer records while following established Standard Operating Procedures (SOPs)
• Support LEAN initiatives and digital workflow processes throughout daily operations

Required Qualifications

• Minimum 4 years of customer service purchasing warehouse or industrial distribution experience

OR

• Bachelors degree in supply chain Business Finance or a related field with a minimum of 2 years of relevant experience
• Strong proficiency with Microsoft Word Excel Outlook and the ability to quickly learn new software platforms
• Excellent verbal and written communication skills
• Strong mathematical aptitude for routine business calculations
• Exceptional attention to detail and organizational skills
• Self-motivated with the ability to work independently and manage multiple priorities
• Ability to work fully onsite in Houston Texas (remote work is not available)
• Willingness to work occasional evenings or weekends with limited notice when business needs require
• Ability to work within a business casual professional environment
• U.S.-based applicants only
• Must be authorized to work in the United States

Preferred Qualifications

• Previous experience within industrial distribution or supply chain operations
• ERP system experience (training will be provided)
• Business-to-Business (B2B) customer service experience
• Experience supporting purchasing inventory or logistics functions
• Strong problem-solving and conflict resolution abilities
• Experience working within KPI-driven environments
• Ability to identify cross-selling or upselling opportunities while delivering outstanding customer service

HireNow Package

• Compensation: $25.00$27.00 per hour
• Benefits: Comprehensive benefits package upon permanent hire ERP training professional development opportunities and career advancement potential
• Employment Type: Temp-to-Hire (6-Month Contract)
• Schedule: MondayFriday 8:00 AM5:00 PM CST 40 Hours per Week
• Work Location: Onsite Houston Texas
• Headcount: 2

HireNow Checklist

HireNow Staffing is recruiting Customer Service Representatives who demonstrate the following:

• Minimum four years of customer service purchasing warehouse or industrial distribution experience or a bachelors degree with two years of relevant experience
• Strong customer relationship management abilities
• Excellent communication and interpersonal skills
• Strong Microsoft Office proficiency with the ability to learn ERP systems quickly
• Experience managing customer orders quotes and account inquiries
• Strong organizational skills with exceptional attention to detail
• Ability to collaborate effectively with sales operations purchasing and warehouse teams
• Strong problem-solving and conflict resolution skills
• Ability to work independently while managing multiple priorities
• Meets all required qualifications while demonstrating several preferred qualifications

HireNow Standout Candidates

Candidates will be viewed most favorably if they demonstrate:

• Business-to-Business customer service experience within industrial distribution
• Experience supporting inventory purchasing logistics or warehouse operations
• ERP system knowledge with the ability to adapt quickly to new technologies
• Strong analytical and customer account management skills
• Experience working within Lean or continuous improvement environments
• Proven ability to identify opportunities that improve customer satisfaction and account growth
• Stable employment history demonstrating reliability professionalism and long-term commitment

HireNow Disqualifiers

The following will prevent candidates from moving forward in the hiring process:

• Frequent unexplained job changes or unstable employment history (jumpy resumes will not be accepted or interviewed)
• Less than the required customer service or related industry experience
• Inability to work fully onsite in Houston Texas
• Limited computer proficiency or inability to learn new business systems
• Poor communication or customer service skills
• Unwillingness to work occasional evenings or weekends when business needs require
• Applicants requiring employment sponsorship
• Candidates who do not meet the core qualifications listed for this position

HireNow Staffing Disclaimer

HireNow Staffing is acting as a direct placement partner for this Customer Service Representative opportunity. All candidate information is handled confidentially and evaluated against defined requirements. This job description outlines the general scope of responsibilities and qualifications. Duties may evolve based on client needs and business growth. Only candidates meeting the core qualifications will be considered for interview. Client-specific information will be shared only with qualified candidates during the interview process.