Remote Customer Operations Coordinator

Customer Operations Coordinator for a fast-growing beauty and personal care brand thats moving from Microsoft Dynamics 365 Business Central to SAP S/4HANA. Youll support the customer operations side of the project from process documentation and data validation through testing go-live and post-launch support.

What youll do:

• Document current order-to-cash processes and help review the new SAP workflows
• Take part in SAP design workshops and capture requirements questions and action items
• Write and run test scripts (system integration user acceptance and regression testing) for sales orders pricing fulfillment invoicing returns credits and EDI
• Log and track defects through to resolution and retesting
• Validate migrated data: customer records ship-to locations pricing payment terms and EDI settings
• Test EDI and 3PL/warehouse integrations ()
• Document requirements for major retailers: Walmart Target Ulta Walgreens CVS and Amazon
• Support cutover go-live and early post-launch support; build SOPs training materials and job aids

Required:

• 24 years in customer operations order management supply chain or ERP support
• Strong knowledge of order-to-cash: orders customer master data pricing fulfillment invoicing
• Intermediate to advanced Excel
• Strong documentation follow-up and problem-solving skills

Preferred:

• SAP S/4HANA or SAP SD (order-to-cash) experience or experience supporting an SAP implementation
• Microsoft Dynamics 365 Business Central which is highly desirable
• Testing experience: test scripts user acceptance testing defect tracking
• EDI and 3PL/warehouse system experience
• CPG beauty or personal care or retail experience with big-box retailer compliance