Relationship Banking Team Leader

Heritage Bank currently has an exciting opportunity to join our organization. We are looking for people who want more than just a job who want to build a career and make a difference in the communities where they live and work by building and maintaining customer relationships.

The relationship banking team leader is responsible for leading managing and overseeing the deposit sales and relationship management and service team(s) within an assigned market area and is accountable for developing and implementing an effective market area business plan which results in achieving production goals aligned with the banks deposit growth strategies while ensuring a positive customer experience and adherence to bank policies procedures and regulatory requirements.

This position is fully on-site and preferred Heritage Bank geographical locations for this position are Seattle or Bellevue WA.

This position is responsible for growth and retention of clients throughout the Greater Puget Sound footprint which includes Seattle Bellevue Tacoma and Peninsula geographic locations.

Base Salary Range:

$126546.00 - $158183.00 - $189819.00 annual

Role at a Glance:

• Provides leadership management support direction and guidance to a team of bankers and relationship managers within a market area in servicing retaining and developing new deposit and treasury management business while focusing on relationship-building client experience and risk management.
• Participates in the strategic planning process ensuring the market is identified penetrated and managed to achieve and/or exceed bank goals.
• Develops annual business plan with management team to ensure maximum profitability and effectiveness.
• Manages performance of individual team members holding all accountable for achieving business priorities with a focus on client experience and risk management.
• Manages the market areas revenue and profitability and monitor adherence to regulatory requirements and risk protocols; utilize reporting and metrics to monitor team performance identify trends and address or escalate issues in a timely manner.
• Develops and coaches sales team on all aspects of managing and growing a deposit portfolio and proactively engages the commercial service desk workflow providing support as needed to ensure a quality customer experience.
• Holds bankers accountable for understanding the personal financial goals and needs of their business clients and connecting them with specialists who can help meet their financial needs.
• Fosters and maintains cohesive partnerships and working relationships with all lines of business within the bank to build a trusted and productive sales and service referral process and a ensure a positive client experience.
• Builds monitors and maintains an active sales pipeline both individually and for assigned relationship managers with regular reporting utilizing H360 technology. Maximize established referral network and continue to expand network.
• Represents the bank in the local community by attending events volunteering and participating in nonprofit boards and committees while establishing a durable and productive network of referral sources and centers of influence outside the bank.
• Provides direct reports with proper tools and authority to execute their assigned functions and develops skills of staff through goal-setting coaching problem resolution delegation training counseling and performance management.
• Works collaboratively with management and Human Resources to recommend staffing levels and approves personnel actions such as hiring terminations promotions transfers training and development of staff timely performance reviews and salary increases in accordance with legal and acceptable Bank personnel practices.
• Actively recruits and maintains a pipeline of diverse viable candidates; select hire develop and retain top quality talent by creating an inclusive and respectful team environment.
• Participates in coordinating the successful implementation of marketing and promotional programs within the assigned market area for new products and services. Maintains an awareness of competitive products practices rates and changes in the local market managed.
• Maintains an in-depth knowledge of entire product suite as well as a current knowledge of external conditions including competition and demographics to ensure client needs are met.

Requirements:

• Bachelors degree in Business Finance Accounting or relevant discipline required. MBA - preferred.
• 8 years of recent and progressive responsibilities tied to commercial deposit and relationship management / business development experience counseling and customizing solutions to business clients and successfully managing complex commercial banking deposit relationships to include a minimum of 2 3 years recent experience in a management / leadership role successfully managing a team of bankers and support staff in a financial services industry required.
• Pacific Coast Banking School Graduate or equivalent preferred.
• Equivalent combination of education training and management experience may be considered.
• Customer-centric mindset with the ability to translate customer issues/needs into profitable business solutions. Strong relationship management and influencing skills with the ability to understand and operate successfully in a rapidly changing and complex environment.
• Strong leadership and managerial skills are required to manage motivate and develop a diverse team of bankers and specialists to include oversight and management of multiple remote locations. Employee development performance management training and employee counseling skills are required.
• Demonstrated ability to utilize management and leadership best practices to plan direct schedule and review the work performance of assigned employees by providing ongoing feedback and opportunities to learn through formal and informal methods.
• Inspires and fosters team commitment pride and trust. Facilitates cooperation and motivates team members to accomplish individual and group goals.
• Exceptional sales networking and relationship building skills with demonstrated expertise and success in business development sales processes and strategies and ability to proactively call upon and maintain client relationships and cross-sell the Banks suite of services with confidence.
• Highly effective listening verbal written and telephone etiquette business communication skills including effective questioning strategies and presentation skills; ability to read write speak and understand English well.
• Strong relationship management and influencing skills with the ability to understand and operate successfully in a rapidly changing and complex environment.
• Strategic in approach to problem solving and decision-making with demonstrated ability to quickly focus on key issues make decisions under pressure of time constraints and translate business development challenges into opportunities.
• Strong planning organizational time management and follow up skills demonstrating a strong sense of urgency and ability to execute quickly timely and efficiently with minimal direction and oversight.
• Comprehensive knowledge of all banking products and services with an emphasis on commercial deposit and treasury management and complex account ownerships. Working knowledge of consumer and small business lending products.
• Comprehensive knowledge of related statutory banking and compliance regulations operational policies and procedures account and legal documentation and terminology for TM products and services.
• Thoroughly understands and appropriately applies principles procedures requirements regulations and policies related to assigned area of oversight.
• Unquestionable integrity in handling sensitive and confidential information required.
• Proficient PC experience using MS Office products (Word Excel Outlook) and retrieval of data; working knowledge of automated financial systems customer ticketing systems / help desk with the ability to quickly learn and adapt to new technologies.
• May travel for business development customer and bank business meetings; willingness to travel to other branch locations when needed; valid drivers license proof of insurance and access to reliable transportation; or the ability to access and utilize an alternative method of transportation when needed to carry out job-related essential functions.

  
  

Working Environment/Conditions:

• Climate controlled office environment.
• Work involves being able to concentrate on the matter at hand under sometimes distracting work conditions and frequent employee and/or customer contacts and interruptions during the day.
• May be exposed to potential risk and hazards associated with criminal activity (e.g. robbery and/or attempted robbery fraud security) responsible for providing detailed instructions to minimize risk.

Physical Demands/Effort:

• Work may involve the constant use of computer screens reading of reports and sitting throughout the day.
• Ability to operate a computer keyboard multi-line telephone photocopier scanner facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
• Typically sitting at a desk or table; intermittently standing stooping bending at the waist climbing kneeling or crouching to file materials and/or site/property inspections.
• Occasional lifting 10 (files boxes).

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position.

As part of our team youll enjoy a total rewards package which includes base salary based on the role experience and skill set along with an exceptional benefits package (medical dental vision life insurance 401(k) community volunteer time) and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month* while also enjoying 11 paid holidays each calendar year and an annual float day. *pro-rated from start date and/or hours worked. To view Benefits Summary: Apply > Current Openings > position > attachment.

Heritage Bank is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veteran status disability or any other basis protected by applicable law.

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Salary Range Disclaimer

The base salary range represents the min mid and max of Heritage Banks salary range for this position. Actual salaries will vary depending on factors including but not limited to qualifications experience and job performance. The range listed is just one component of Heritage Banks total compensation package for full time and part time employees. Depending on position other total compensation rewards may include monthly quarterly or annual incentive and/or bonuses.

##JobCategory:Commercial Deposits and Payments##

##Street:1420 Fifth Avenue Suite 3600##

##City:Seattle##

##State:WA##

##ZipCode:98101##

##Internal:False##