Registrarial Assistant II

MIT

Job Location:

Cambridge, MA - USA

Monthly Salary: Not Disclosed

Posted on: 28 days ago

Vacancies: 1 Vacancy

Job Summary

Posting Description

REGISTRARIAL ASSISTANT II Registrars Office will perform complex administrative tasks for the Registrars Schedules and Records teams; act as the primary face for students families faculty staff alumni federal investigators and the public; and enforce faculty rules and MIT policies across 160 classrooms. Will be responsible for Classroom Reservations (50%): Own the classroom request and ad hoc process year-round; negotiate utilizing deep knowledge of facilities scheduling systems priority access and event procedures; diplomatically enforce rules; handle routine inquiries regarding maintenance inventory and final/conflict exams; and help students with schedule issues and offer input to improve scheduling systems; Customer Service & Triage (40%): Learn complex Registrar functions (records certifications degree audits advising/governance support); serve as initial contact for phones emails chats virtual rooms and walk-ins; and efficiently triage and assign cases to office staff; Team Support (10%): Act as the event registration and CAC liaison; enter standing reservations; setup and validate final exam layouts in non-classroom venues; coordinate with departments to gather data for 2200 subjects each semester balancing emerging pedagogy and first-year core constraints.

Job Requirements

REQUIRED: Bachelors degree; three years of related experience academic setting preferred; highly developed communication problem-solving and negotiation abilities; and ability to manage confidential info juggle concurrent projects work independently in a hybrid environment and master complex processes/software. PREFERRED: Ticketing system experience.

This role is required to be onsite a minimum of 3 days per week.

5/29/2026

Required Experience:

Junior IC

Posting DescriptionREGISTRARIAL ASSISTANT II Registrars Office will perform complex administrative tasks for the Registrars Schedules and Records teams; act as the primary face for students families faculty staff alumni federal investigators and the public; and enforce faculty rules and MIT policies...