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Regional Long Term Care Ombudsperson (40 Hour)


Job Location:

Stamford, CT - USA

Yearly Salary: $ 82454 - 111760
Posted: 31 July 2026 (30+ days ago)
Application Deadline: 30 October 2026
Vacancies: 1 Vacancy

Job Summary

Introduction


Do you thrive on advocating for older adults and individuals with disabilities ensuring they receive the least restrictive most personcentered care possible
If so apply today!


HIGHLIGHTS
  • LOCATION:Stamford CT
  • POSITION NUMBER:
  • SCHEDULE: Full-time 40 hours per week Monday - FridayHybrid
  • The Regional Long Term Care Ombudsperson will be required to travel throughout the state

WHAT WE CAN OFFER YOU

THE ROLE
  • This position will be accountable for providing advocacy services to represent the interests of and resolve problems for residents of long-term care facilities and serve as a focal point for advocacy related to long term services and supports and quality of care on behalf of individuals receiving long term services and supports.
MORE ABOUT THE AGENCY:

The Mission of the Department of Aging and Disability Services is to maximize opportunities for the independence and well-being of people with disabilities and older adults in Connecticut. Our programs policies and practices are designed to: Deliver aging and disability services responsive to the needs of Connecticut citizens;

  • Provide leadership on aging and disability issues statewide;
  • Provide and coordinate aging and disability programs and services in the areas of employment education independent living accessibility and advocacy;
  • Advocate for the rights of Connecticut residents with disabilities and older adults;
  • Serve as a resource on aging and disability issues at the state level.
Selection Plan

FOR ASSISTANCE IN APPLYING:

Check out our Applicant Tips on How to Apply! Need more resources Visit our Applicant Toolkit for additional support throughout the recruitment process.

BEFORE YOU APPLY:

  • Note: The only way to apply to this posting is via the Apply or Apply Online buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY:

  • Some email providers may experience delays or issues delivering messages. To avoid missing important updatessuch as referral questionnaires or interview scheduling linksplease check your Personal Status Board regularly.
  • For added convenience you can also enable text (SMS) notifications. To do this log in to your Personal Status Board and select Update My Contact Information.
  • Referral Questions: This posting may require completion of additional Referral Questions (RQs) which must be completed by the questionnaires expiration date. If requested RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
  • Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare review this helpful Interview Preparation Guide to make the best impression!
  • Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
  • The immediate vacancy is listed above however applications to this recruitment may be used for future vacancies in this job class.
  • Note: This position will be filled in accordance with contractual language reemployment SEBAC transfer promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees available at employer may participate inE-Verify and will provide the federal government with your Form I-9 information to confirm work authorization.

QUESTIONS WERE HERE TO HELP:

Due to high volume we are unable to confirm receipt or provide status updates directly. For recruitment updates please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process reach out to Anamaria Giangarra at

Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Aging and Disability Services this class is accountable for providing advocacy services to represent the interests of and resolve problems for residents of long term care facilities and serve as a focal point for community advocacy on behalf of residents.
EXAMPLES OF DUTIES
  • Provides regional advocacy services for residents of long term care facilities in accordance with policies established by agency and State Long Term Care Ombudsperson;
  • Identifies investigates and resolves complaints made by or on behalf of residents of long term care facilities;
  • Advocates on behalf of long term care residents to resolve problems;
  • Represents residents interests before governmental agencies and legislature in consultation with State Long Term Care Ombudsperson;
  • Seeks administrative legal and other remedies to protect residents interests;
  • Analyzes comments on monitors and supports public participation in development and implementation of federal state and local laws related to long term care services;
  • Directs activities of regional volunteer resident advocate program;
  • Recruits trains assigns and supervises volunteer staff;
  • Speaks before groups regarding volunteer services and program goals and objectives;
  • Prepares and conducts public education programs and in-service training program for resident care staff;
  • Maintains relationships with agencies which can assist residents;
  • Supports development of resident and family councils;
  • Directs or performs collection management and analysis of program data and information to identify trends in residents needs and issues where broader statewide program initiatives advocacy or management are needed;
  • Completes written evaluations of all cases; maintains records;
  • Generates reports;
  • Performs related duties as required.
KNOWLEDGE SKILL AND ABILITY
  • Knowledge of
    • the aging process;
    • and ability to apply relevant state and federal laws statutes and regulations;
    • problems of the aged and/or disabled residing in community and long term care facilities;
    • community resources and agencies dealing with problems of the elderly and disabled;
    • training methods and techniques;
    • volunteer management theory;
    • public relations principles and practices;
  • Considerable
    • interpersonal skills;
    • oral and written communication skills;
  • Ability to
    • negotiate problem resolutions for clients and assist clients to speak for their own interests;
    • recruit select train supervise and support volunteers and evaluate staff and volunteer performance;
    • coordinate activities of a regional program;
    • identify trends in client needs through review of program data and identify issues where broader program initiatives and advocacy are needed;
    • provide training and technical assistance;
  • Supervisory ability.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Six (6) years of professional experience providing services to the elderly or persons with disabilities.
MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
One (1) year of the General Experience must have been in the provision of advocacy services.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelors degree.
  • A Masters degree in counseling gerontology nursing or social work may be substituted for one (1) additional year of the General Experience.
PREFERRED QUALIFICATIONS
  • Experience in community based long term services and support for older adults and persons with disabilities
  • Experience in person centered care planning
  • Experience with Level of Care advocacy and least restrictive environment
  • Experience with Level of Care and Skilled Nursing Home discharge advocacy
  • Experience with complaint investigation
  • Experience gathering and analyzing information and developing person-centered resolutions.
  • Experience working independently while managing a geographic region balancing competing priorities and coordinating responses to incidents and requests
  • Experience with appeals and administrative hearings
SPECIAL REQUIREMENTS
Incumbents in this class are required to travel.
WORKING CONDITIONS
Incumbents in this class may be exposed to some communicable and/or infectious diseases and disagreeable conditions while investigating complaints.
Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women minorities and persons with disabilities.

ACKNOWLEDGEMENT
As defined by Sec. 5-196 of the Connecticut General Statutes a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such a job class is not meant to be all-inclusive of every task and/or responsibility.

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