Regional Child Welfare Well-Being Specialist

Agency

Dept of Health and Human Services

Division

Social Services

Job Classification Title

Human Services Program Consultant II (NS)

Position Number

Grade

NC15

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest most complex agencies in the state and has approximately 17000 employees. It is responsible for ensuring the health safety and well-being of all North Carolinians providing human service needs for special populations including individuals who are deaf blind developmentally disabled and mentally ill and helping poor North Carolinians achieve economic independence.

Description of Work

The Regional Child Welfare Well-Being Specialist supports statewide implementation of the Family First Prevention Services Act (FFPSA) by working directly with county child welfare agencies to build and sustain a comprehensive prevention system. It provides regional leadership in developing service networks coordinating referral processes and ensuring that implementation activities remain timely fiscally sound and aligned with the Departments strategic direction for child welfare.

It delivers technical assistance training coaching and Continuous Quality Improvement (CQI) support to county child welfare programs while collaborating with prevention specialists trainers and subject matter experts to review and refine policies and practices that improve outcomes for children and families. The position also engages internal and external stakeholders to ensure meaningful participation in the design and implementation of the prevention system. When the State assumes administration of a county child welfare program under GS 108A 74 the specialist may temporarily function in a supervisory or administrative capacity to maintain program continuity.

The Regional Child Welfare Well-Being Specialist serves a multicounty region and supports improved outcomes for children and families in compliance with federal regulations North Carolina General Statutes and Administrative Rules and policies.


Key Duties Include:
- Lead regional implementation efforts by assisting county DSS offices in developing prevention service networks and effective referral pathways.

- Coordinate engagement with courts private agencies and other external partners to ensure active involvement in prevention system planning and implementation.

- Deliver technical assistance through consultation coaching onsite and offsite support and structured guidance to strengthen county prevention practices.

- Conduct CQI activities by reviewing case records examining data and performance metrics and supporting county efforts to improve outcomes for children and families.

- Facilitate regional training to enhance county understanding of prevention requirements implementation standards and best practices.

- Collaborate with prevention specialists trainers and subjectmatter experts to review formulate or revise policies and practices that improve system effectiveness.

- Participate in work groups with Division and Department staff and stakeholders to support policy development and system refinement.

- Provide technical and operational support to ensure county program alignment with federal regulations North Carolina General Statutes and administrative policies.

- Serve temporarily as a supervisor or administrator in a county child welfare program when the State assumes responsibility under GS 108A74.

- Conduct onsite and virtual consultations to assess county needs evaluate implementation progress and promote consistent highquality prevention practice across the region.

Knowledge Skills and Abilities/Management Preferences

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge Skills and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Demonstrated expertlevel experience applying North Carolina child welfare statutes rules policies and best practices to guide consult with and provide technical assistance to county child welfare staff.

• Proven experience developing and implementing human services programs by designing processes coordinating stakeholders and supporting systemlevel improvements.

• Demonstrated leadership and management proficiency through directing complex initiatives and coordinating work across multiple agencies or organizational units.

• Applied experience using changemanagement and implementation strategies to deliver intensive technical assistance and support continuous quality improvement within county child welfare programs.

• Established record of building partnerships with state agencies counties universities contractors and community organizations to support systemic child welfare improvements and facilitate professional learning events.
  
  
  
  
  
  

The Division of Social Services (DSS) provides direct services that address issues of poverty family violence and exploitation. We aim to prevent abuse neglect and exploitation of vulnerable citizens and promote self-reliance and self-sufficiency for individuals and families.

Child Welfare Services offers a range of programs aimed at protecting children strengthening families and supporting safe permanent homes. This includes Child Protective Services Adoption & Foster Care and Child Placement Services. It also provides community-based supports like Child Protection Teams independent living for youth transitioning from care and initiatives under federal acts such as the Family First Prevention Services Act. The division manages licensing interstate coordination pregnancy services safe surrender of newborns and specialized assistance for substance-affected infantsworking closely with local and state agencies to ensure child safety and promote family stability.

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis). Employees also receive paid vacation sick and community service addition paid parental leave is available to eligible employees.

Visit the website forState Benefits.

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employerthat embraces an Employment First philosophy which consists of complying with all federallaws state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.

In accordance with the Governors Executive Order 303 our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions you must provide supporting information within the Work Experience section of the application to support your answers.
• If multiple applications are submitted to an individual posting only the most recent application received prior to the closing date will be must be submitted by 11:59 PM on the closing date.
• Applicantsmaybe subject to a criminal background check. All candidates selected for positions considered Positions of Trustwill besubject to a criminal background check.
• Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account. Upon the closing date applications are Under Review and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
• For a list of organizations that perform this specialized service please visit the NACES membership website at Credit Verification

  Degrees must be received from appropriately accredited institutions. Transcripts degree evaluations and cover letters may be uploaded with your application.

  Veterans and National Guard Preference
  • Applicants seeking Veterans Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.
  • Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.
  • Applicants who are former members of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.
  ADA Accommodations

  Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment DHHS will ensure that people with disabilities or known limitations covered by the PWFA are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.

  CONTACT INFORMATION

  If there are any questions about this posting please contact Talent Acquisition at. Resumes will not be accepted in lieu of completing this application.

  
  

  Minimum Education and Experience

  Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

  
  

  Masters degree in a disciple specific to the program from an appropriately accredited institution and four years of experience in the area of assignment including two years in a supervisory or consultative capacity

  OR

  Bachelors degree in a discipline specific to the program from an appropriately accredited institution and six years of experience in the area of assignment including two years in a supervisory or consultative capacity

  OR

  An equivalent combination of education and experience.

  EEO Statement

  The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

  Recruiter:

  Tresha Walker
  

  Contact:

  DHHS Workday Support Form