Reduced Fares Transit Project Program Manager II (PPM II)

This position is open to King County Employees and the General Public.

This role supports King Countys efforts to simplify reduced fare programs and transition riders from cash payments and paper tickets to ORCA and other modern payment methods. The position focuses on understanding rider needs encouraging behavior change and improving engagement with fare programs.

Key responsibilities include:

• Supporting initiatives that simplify reduced fare structures and improve rider access.
• Encouraging and facilitating the shift from cash payments to ORCA or other electronic fare options.
• Engaging riders through outreach education focus groups and program adjustments that support successful transitions.
• Assisting with ad hoc distribution tasks related to fare media and exploring new approaches to replace paper tickets.
• Helping organize track and coordinate activities involved in the transition from paper fare products to alternative solutions.
• Providing quick on demand support when urgent program needs arise.
• Support Metro customer service teams as the cashless work develops.

The ideal candidate is organized adaptable and comfortable with both operational tasks and community engagement. They will play a key role in modernizing fare processes and supporting riders and human service agency partners through these changes.

This recruitment will be used tofill 1 Special Duty Assignment/Term Limited Temporary position expected to last through December 2027.In addition this selection process may be used to generate an eligibility pool for future Career Service Special Duty Assignment and Term Limited Temporary vacancies that may occur in this classification within this workgroup. The eligibility pool will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County this role you will apply equity and social justice principles that exemplify shared values behaviors and practices to all aspects of the work. You will also:

• Lead projects related to the Reduced Fares cashless work.
• Collaborate with project stakeholders including workgroups agency leadership external agency partners and Metros customers.
• Respond to inquiries related to program or project.
• Support rider education training for human service agencies and community-based organizations.
• Educate and support outreach activities.
• Collaborate and consult with other project/program managers within Fare Media Sales
• Analyze qualitative and quantitative data to make informed recommendations.
• Demonstrate a commitment to equity. Promote an equitable diverse and inclusive work environment.
• Perform other duties as assigned

• 1-2 years of project/program management experience.
• Community engagement experience.
• Experience removing barriers for and supporting diverse communities including individuals with disabilities elderly and people living in poverty.
• Knowledge of transit and ORCA products and services.
• Experience managing programs projects or initiatives including work planning scheduling budgeting contract management and financial tracking.
• Strong understanding of project management principles and the ability to manage multiple priorities timelines and competing demands.
• Strong communication skills including the ability to identify customer and business needs understand barriers to mobility and develop solutions that address those needs.
• Demonstrated ability to promote an equitable diverse and inclusive work environment while collaborating effectively with people from a variety of backgrounds positions and perspectives.
• Ability to work independently and collaboratively in a matrixed environment while managing multiple projects and priorities in a fast-paced value-driven organization.
• Strong organizational skills attention to detail and the ability to establish priorities delegate work meet deadlines and proactively address challenges.
• Excellent oral and written communication skills including the ability to present persuasive information develop partnerships negotiate agreements and communicate effectively with technical and non-technical audiences.
• Proficiency using Microsoft Office applications including Outlook Teams Word SharePoint PowerPoint and Excel.

Who May Apply
This recruitment is open to current King County employees and the general public.

Required Application Materials
An online employment application including all relevant employment history and experience related to this role.
As well as responses to supplemental questions.

NOTE: Your application may be rejected as incomplete if you do not include the required application materials. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state see my resume or see my personnel file are considered incomplete and will not be accepted.

Selection Process
Applicants will be screened for competitiveness completeness and written communication skills to determine the most qualified candidates. The process may include the following: a review of the application and supplemental questions testing and/or panel interview and references. It is important to note that you must get approval from your current supervisor/manager to accept a Special Duty Assignment. Pay for SDA will be in accordance with the Personnel Guidelines or the selected employees collective bargaining agreement.

Work Location
This position follows a hybrid work schedule requiring a minimum of2 days per week onsiteat King Street Center (201 S. Jackson St. Seattle WA consistent with King County Metros hybrid work policy. Remote workdays may be adjusted based on operational or business needs. Employees must reside in Washington state and within a reasonable distance of their King County worksite to respond to workplace reporting requirements.

Work Schedule
Normal work hours are between 8 am 5pm Monday through Friday. Alternative work schedules may be possible. This position is non-exempt and therefore is eligible for overtime pay.

Union Membership:
Protec17

Job Code:
243207 Project/Program Manager II

Safety Responsibilities for an Employee

• Responsible for understanding this policy and their role in safety
• Report all safety concerns
• Follow safety practices and procedures as necessary to maintain a safe work environment and in conformance with applicable regulations policies and training
• Report safety and security concerns and ideas to supervisors or anonymously through data collection system

Are you ready to make a difference Come join the team dedicated to serving one of the nations best places to live work and play.

Application Process

If you are interested in pursuing this position and supporting King Countys vision for unified equitable and high-performing government please follow the application instructions carefully. Provide us with your work history as applicable ensuring that you provide details that highlight your ability to fulfill the requirements for this position.

If you need this announcement in an alternate language or format or you would like to request accommodation or assistance in the application or assessment process please contact Tracy Bylund at .

King Countys Vision Mission and ACTIVATE Values unite us.

King County serves residents with a relentless sense of urgency delivering on commitments with transparency and accountability. We are action-oriented creative problem solvers who collaborate across roles engage directly with communities and challenge the status quo to achieve meaningful impact. As a unified team we uphold high ethical and stewardship standards embrace change stay curious and continuously improve. Across all interactions we listen first act quickly and stay aligned as a team to earn and sustain public trust. Learn more about our Vision Mission and ACTIVATE Values here and visit our Why work at King County page here.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on sex race color national origin ethnicity religious affiliation disability sexual orientation gender identity or expression age except by minimum age and retirement provisions pregnancy status as a family caregiver parental status marital status military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the persons sexual orientation or gender identity or expression citizenship or immigration status genetic information or other protected class. However to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law regulation or government contract it is not an unfair practice.

Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.