Red Hat Enterprise Linux (RHEL) Endpoint Administrator

The NASA IT portfolio within the Digital sector at Leidos currently has an opening for a Red Hat Enterprise Linux (RHEL) Endpoint Administrator. This is a telework position but applicants must reside within reasonable commute distance from a NASA operating center and have flexibility to go on-site when needed for specific activities. This is an exciting opportunity to use your experience supporting the NASA End-user Services and Technologies (NEST) this mission we serve as an agile trusted partner to transform integrate simplify modernize and safeguard NASA IT systems and data. And above all else continuously enhance the end-user experience.

Note:

This position is remote; however candidates must reside within 50 miles of a NASA facility or within a reasonable commuting distance as the customer may require onsite support at any time based on program needs.

• Ames Research Center: Mountain View CA
• Armstrong Flight Research Center: Edwards CA
• Glenn Research Center: Cleveland OH
• Goddard Space Flight Center: Greenbelt MD
• NASA Headquarters: Washington DC
• Johnson Space Center: Houston TX
• Kennedy Space Center: Merritt Island FL
• Langley Research Center: Hampton VA
• Marshall Space Flight Center: Huntsville AL
• Stennis Space Center: Bay St. Louis MS
• Wallops Flight Facility Wallops Island VA
• White Sands Complex: Las Cruces NM

PRIMARY RESPONSIBILITIES:

This role provides tier 3 support and management of Red Hat Enterprise Linux (RHEL) workstations on the NEST contract. RHEL server administration is not a part of this role except for RHEL servers used to manage RHEL workstations.

• Create maintain test and deploy software packages for Red Hat Enterprise Linux (RHEL) client applications including managing application configurations and software lifecycle requirements.
• Develop and maintain automation scripts using RHEL-supported languages including Bash Python and YAML to streamline application installations system configurations and software deployments.
• Build test deploy and maintain RHEL operating system images ensuring compatibility with NEST-supported hardware and compliance with required applications drivers security patches software versions and system configurations.
• Develop and execute test plans for client applications new endpoint hardware operating system deployments and software updates.
• Utilize and maintain endpoint management tools including Red Hat Satellite and HCL BigFix to deploy applications and updates monitor deployment status and maintain software inventory across RHEL clients.
• Manage operating system and software patching activities including packaging testing deployment monitoring and troubleshooting to ensure NEST-managed RHEL endpoints remain current and compliant.
• Monitor and maintain Red Hat Satellite internal patch and software repositories and the NEST-managed Linux Unified Key Setup (LUKS) disk encryption system.
• Manage software licensing and registration for NEST-supported RHEL clients and Red Hat Satellite servers ensuring compliance with applicable licensing requirements.
• Provide Tier 3 technical support for complex RHEL operating system application and endpoint management issues including installation failures patching errors and system configuration problems.
• Collaborate with vendors to troubleshoot and resolve technical issues monitor product roadmaps and implement approved product changes and enhancements.
• Develop and maintain technical documentation including software packaging procedures as-built configurations testing results knowledge articles and operational processes.
• Provide technical guidance and process training to NEST Tier 2 technicians end users and other relevant stakeholders.
• Participate in cross-functional project teams to implement new services and service enhancements aligned with the NEST innovation roadmap.
• Resolve incidents and fulfill service requests in accordance with established program processes and Service Level Agreements (SLAs) for incident resolution request fulfillment and service availability.
• Provide regular written and verbal status updates on operational activities system performance deployment progress and technical issues.

BASIC QUALIFICATIONS:

• High school diploma or equivalent and 6 years of relevant experience.
• Strong written and verbal communication skills with the ability to effectively communicate complex technical concepts to audiences with varying levels of technical expertise.
• Experience administering and managing Red Hat Enterprise Linux (RHEL) operating systems and software.
• Experience creating maintaining and deploying RHEL operating system images and software packages.
• Experience administering and supporting Linux Unified Key Setup (LUKS) disk encryption.
• Experience using HCL BigFix to deploy Linux software updates and security patches.
• Experience developing scripts to automate Linux system management tasks.
• Ability to work effectively in a remote environment while maintaining strong communication and collaboration with peers leadership customers vendors and project stakeholders.
• Reliable internet connection and a suitable remote workspace conducive to complex technical assignments and virtual meetings.
• Must reside within a reasonable commuting distance of a NASA operating center and be available to provide onsite support as required.

CLEARANCE REQUIREMENTS:

• U.S. Citizenship is required.
• Ability to obtain and maintain a Public Trust.

PREFERRED QUALIFICATIONS:

• ITIL Foundation certification
• A current certification in a relevant field or technology.

The anticipated salary range for this position is approximately $75000$85000 annually.

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The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.