ReceptionistSwitchboard

Location: Boston MA 02111
Contract: 3 Months
Pay Rate: $17.00 per hour
Schedule: Full-Time

We are seeking a professional and customer-focused Receptionist / Switchboard Operator to support the day-to-day administrative operations of a state government department in Boston MA.

This position will be responsible for managing the main switchboard greeting visitors coordinating meeting schedules maintaining contact directories and providing general clerical support. The ideal candidate will have excellent communication skills a professional demeanor and a proactive helpful approach.

• Answer incoming calls to the departments main switchboard promptly and professionally.
• Operate a multi-line telephone system to screen transfer and direct high-volume calls to the appropriate personnel.
• Greet staff visitors and guests in a friendly and professional manner.
• Provide a high level of customer service to callers employees and visitors.
• Maintain current knowledge of agencies and departments within the building to accurately direct inquiries.
• Stay informed about daily DCF meetings and conference room reservations.
• Create maintain and update a centralized calendar for agency meetings and events.
• Maintain and regularly update internal telephone directories and staff contact lists.
• Replace copier toner cartridges and assist with basic office equipment troubleshooting.
• Provide general clerical and administrative support to other departments as needed.
• Keep the reception area clean organized welcoming and professional.
• Handle inquiries and routine administrative requests efficiently and courteously.
• Demonstrate a proactive can-do attitude and assist with other office needs as assigned.

• High school diploma or equivalent required.
• At least 1 year of experience operating a multi-line telephone switchboard system.
• Previous administrative or clerical experience required.
• Strong customer service and interpersonal communication skills.
• Excellent verbal communication and professional phone etiquette.
• Ability to manage multiple tasks in a busy office environment.
• Strong organizational skills and attention to detail.

• Friendly approachable and service-oriented personality.
• Professional appearance and demeanor appropriate for a public-sector environment.
• Strong initiative and willingness to assist multiple teams and departments.
• Dependable organized and comfortable working with staff visitors and high-profile guests.

This is an excellent opportunity for a Receptionist Switchboard Operator Administrative Assistant or Clerical professional looking to gain experience supporting a professional state government environment in Boston.

Apply today to be considered for this contract opportunity!

Required Skills:

Reception / Switchboard