Receptionist

JOB SUMMARY

The Receptionist serves as the first point of contact for visitors clients vendors and employees at the corporate office creating a welcoming professional and service-oriented environment. This role is responsible for managing daily front desk operations handling incoming communications coordinating visitor access and providing administrative support to ensure efficient office operations. The Receptionist plays a key role in maintaining office security supporting cross-functional teams and delivering a positive experience for all guests and team members. This position reports directly to the Director of Facilities.

ESSENTIAL FUNCTIONS

• Welcome and assist visitors clients vendors and team members in a courteous professional and timely manner.

• Answer screen and route incoming phone calls and inquiries to the appropriate departments or personnel.

• Maintain the reception and lobby areas to ensure a clean organized and professional appearance at all times.

• Manage incoming and outgoing mail packages courier services and office deliveries.

• Maintain visitor logs issue visitor and temporary access badges and follow established Loss Prevention (LP) and security procedures.

• Monitor front desk activity and escalate security or facility concerns appropriately.

• Assist with inventory management restocking office and breakroom supplies and submitting supply orders as needed.

• Coordinate with vendors service providers and building personnel regarding deliveries maintenance visits and office needs.

• Partner closely with LP HR IT Facilities and other departments to ensure proper visitor verification employee assistance and smooth daily operations.

• Collaborate with leadership and team members to ensure consistent front desk coverage during business hours lunches breaks and absences.

• Support office meetings company events team member engagement activities and special projects as needed.

• Maintain confidentiality when handling sensitive company team member or visitor information.

• Demonstrate strong customer service communication and problem-solving skills while managing multiple priorities in a fast-paced environment.

• Perform additional duties and responsibilities as assigned to support overall office and facility operations.

QUALIFICATIONS

• High school diploma or equivalent required; associates degree or administrative certification preferred.

• 1 3 years of experience in a receptionist administrative or front-desk role (corporate or professional services environment preferred).

• Excellent communication and interpersonal skills with a customer-service mindset.

• Strong organizational skills and attention to detail.

• Proficiency in Microsoft Office Suite (Word Excel Outlook) and familiarity with phone systems.

• Ability to multitask and remain professional under pressure.

• Dependable punctual and able to maintain confidentiality.