Real Estate Specialist III

As a Real Estate Specialist in the Valuation Services Group yousupport real estate valuation risk management by coordinating appraisal-related service requests from intake through delivery. You help ensure requests are complete accurately tracked and progressed within service timelines while partnering with internal teams and appraisal/review professionals. You will also support invoice processing and vendor payment activities with a strong focus on accuracy documentation and confidentiality.

Job responsibilities

• Processappraisal-related service requests in accordance with established policies and procedures
• Triageand stage incoming requests to support timely completion and ensure files are complete and accurate before work begins
• Partnerwith internal business teams to support timely handling of requests for individual transactions and portfolios
• Trackrequest status and workflow progress maintaining accurate and timely updates in queue and workflow tools
• Identifyquality or completeness issues document findings and coordinate next steps to keep work moving
• Processinvoices to support complete accounting records and timely vendor payments
• Troubleshootroutine issues andescalatecomplex or unusual items to the appropriate parties for resolution
• Promotea client- and service-oriented culture by proactively addressing internal stakeholder needs
• Gatherfeedback from appraisal/review partners and stakeholders to improve service quality and turnaround times
• Learnand stay current on applicable policies procedures and operational workflows to improve accuracy and consistency
• Contributeto projects and process improvement initiatives aligned to your skills and experience

Required qualifications capabilities and skills

• Demonstrated experience in loan production support (residential or commercial) and/or appraisal or valuation operations support
• Working knowledge of appraisal/valuation terminology and end-to-end workflow
• Experience managing work through shared queues and workflow tools including timely progression and accurate status updates
• Ability to manage multiple concurrent requests across multiple systems while maintaining accuracy and attention to detail
• Ability to execute well-defined processes in a fast-paced environment with limited supervision
• Strong written and verbal communication skills with the ability to communicate professionally with stakeholders at all levels
• Demonstrated ability to work effectively in a team-based shared-service operating model
• Strong time management and prioritization skills with the ability to meet service targets and reprioritize as deadlines shift
• Demonstrated understanding of confidentiality and appropriate handling of sensitive information
• Sound judgment to identify exceptions document issues and escalate when required
• Experience using appraisal management and/or valuation workflow systems
• Proficiency with Microsoft Office (Excel Outlook Word) and SharePoint.
• Familiarity with appraisal governance concepts such as independence review discipline and policy adherence
• Experience supporting operational process improvements
• Experience supporting invoice processing vendor onboarding and/or accounts payable workflows or systems