Rapid Response & Training Manager

Job Description

Rapid Response & Training Manager

Job Summary

Seeking a highly motivated and experienced Rapid Response & Training Manager to lead and launch a new division within a organization. This role is pivotal in shaping the future of a claims operations by managing and training a team of new hires many of whom may have little to no prior claims experience. The focus will be on efficiently handling and closing quick low-complexity claims such as auto physical damage (APD) cases including windshield cracks and minor fender benders.

Compensation Package

• Base Salary: $125000 - $135000 (no bonus)
• Health Benefits: Multiple options available including a high-deductible plan with 100% company-paid premiums for individuals and families
• Stock Options: Available for future IPO or company sale
• Wellness Benefit: $75/month reimbursement for fitness or wellness-related expenses (e.g. gym memberships massages)

Responsibilities

• Lead and manage the launch of a new claims division ensuring operational excellence and team alignment with company goals.
• Oversee and mentor a team of new hires providing comprehensive training to develop their skills in claims handling.
• Design and implement training programs tailored to the needs of employees with varying levels of experience.
• Manage the processing of low-complexity claims (e.g. APD claims under $25000) to ensure timely and accurate resolution.
• Develop and maintain best practices for rapid response and claims management.
• Collaborate with cross-functional teams to ensure seamless integration of the new division into existing operations.
• Monitor team performance and provide ongoing feedback and support to drive continuous improvement.

Qualifications/Requirements

• Proven experience in claims management with a strong understanding of auto physical damage (APD) claims.
• Demonstrated expertise in training and mentoring teams particularly those with limited industry experience.
• Strong leadership and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills to effectively engage with team members and stakeholders.
• Ability to work in a hybrid environment with a schedule of 3 days onsite one week and 2 days onsite the next.
• Bachelors degree in a related field is preferred but not required.

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