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Quality Assurance SupervisorExpert

State Of Arkansas


Job Location:

Jonesboro, GA - USA

Yearly Salary: USD 63086 - 93367
Posted: 28 October 2026 (2 hours ago)
Application Deadline: 25 January 2027
Vacancies: 1 Vacancy

Job Summary

Position Number:
County: Craighead
Posting End Date: November 2 2026

DDS/Jonesboro Human Development Center
4701 Colony Drive Jonesboro AR 72404


Preferred experience in quality assurance and health care.



The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones take applications protect children or help care for residents or patients at one of our facilities you make a difference by working at DHS. Plus working for the State has great perks including a pension maternity leave paid state holidays and much more. At DHS we take care of our employees so you can help care for others.

Position Information

Job Series: Program Operations Quality Assurance

Classification: Quality Assurance Supervisor / Expert

Class Code: PQA04P

Pay Grade: SGS08

Salary Range: $63086 $93367

Job Summary
The Quality Assurance Supervisor / Expert is a seasoned leader in quality management responsible for developing implementing and continuously enhancing the organizations quality systems. This role ensures that products and services meet or exceed internal quality standards industry regulations and customer expectations. Serving as both a strategic partner and an operations expert the Quality Assurance Supervisor / Expert drives advanced process improvements mentors teams and implements robust risk management and corrective actions across the organization.
Primary Responsibilities
The assignment of supervisory duties is determined by the hiring agencys operational needs. Non-supervisory roles will serve as senior technical implement and maintain comprehensive quality assurance policies and procedures that align with industry-leading practices (e.g. International Organization for Standardization standards).Oversee and continuously refine the organizations quality management system to ensure ongoing compliance and operational complex quality audits inspections and process evaluations to identify gaps and opportunities for data analytics and advanced statistical tools to conduct root cause analysis and implement proactive corrective continuous improvement initiatives by developing key quality metrics dashboards and performance reports for executive closely with cross-functional teamsincluding production product development and supply chainto optimize quality control and guide quality assurance personnel fostering a culture of excellence and continuous subject matter expertise during training sessions and quality system reviews ensuring that all team members are aligned with the organizations quality up-to-date knowledge of regulatory requirements and quality standards relevant to the as the primary liaison between the organization and external agencies or vendors regarding compliance issues and quality-related and implement rigorous risk assessment protocols ensuring early detection and resolution of quality the development and execution of corrective and preventive action plans to minimize quality deviations and optimize performance.
Knowledge and Skills
Expertise in using statistical analysis tools and quality management software to drive data-informed ability to communicate complex quality issues to personnel at all levels. Proven leadership in guiding teams through change and continuous improvement -depth understanding of industry regulations and standards with the ability to ensure the organization consistently meets or exceeds compliance requirements.A proactive and methodical approach to identifying quality risks with a strong track record of implementing effective knowledge of quality assurance systems audit methodologies and modern quality control tools and technologies.
Minimum Qualifications

Bachelors degree in Business Administration Industrial Technology Quality Assurance Engineering or a related field.

Minimum of 3 years of progressively responsible experience in quality assurance or quality control environments.

Demonstrable experience in leading quality programs managing high-level audits and driving process improvement initiatives; prior experience in a supervisory or senior role.

Experience working in environments such as manufacturing healthcare or service industries where regulatory compliance and quality standards are critical may be required.

Experience in highly regulated industries or in organizations with complex manufacturing or service delivery processes may be required.

Satisfaction of the minimum qualifications including years of experience and service does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management taking into consideration the employees demonstrated skills competencies performance workload responsibilities and organizational needs.

Licensure/Certifications
N/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race color religion sex pregnancy age disability citizenship national origin genetic information military or veteran status or any other status or characteristic protected by law.


Required Experience:

Manager


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