QA Associate Spanish Bilingual

QA Associate SPANISH BILINGUAL

Must be in Central MN and have reasonable commute to St. Cloud MN due to in-office requirements.

SCHEDULE: Full-Time Monday Friday 8:00am 5:00pm CST

COMPENSATION: Starting Pay $21 - $24.25 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors including skill set experience location qualifications and other job-related reasons.)

WHO WILL SHINE IN THIS ROLE

Are you looking for an opportunity to make a meaningful impact and grow your skills in a dynamic service-driven environment PCI is seeking a Spanish Bilingual QA Associate who is detail-oriented customer-focused and excited to drive quality initiatives that enhance our customer service experience while supporting team development.

This is an exciting opportunity to be a part of a dedicated team contribute to continuous improvement strategies and expand your skills.

WHAT YOULL DO

• Actively listens and monitors daily call interactions.
• Conducts and completes monthly call interaction audits.
• Reviews customer call interaction recordings upon request.
• Proactively discovers insights/trends and communicates with leadership regarding findings

WHAT WERE LOOKING FOR

Must-Have Qualifications:

• High School diploma or GED.
• We are seeking candidates with a proven track record of dependable attendance punctuality and consistent work performance.
• Minimum of 1-year experience with monitoring call interactions.
• Excellent attention to detail.
• Ability to process and handle confidential information.
• Bilingual fluency in Spanish and English with Strong written and verbal communications skills.
• Strong attention to detail and reliable follow-through in a fast-paced environment.

Nice to have but not Required! (Well train you!):

• Previous experience in a call center environment.
• Proficient in Microsoft Office applications.
• Positive and professional attitude.

LOCATION & WORK SETTING

• Office Address: 628 Roosevelt Rd St. Cloud MN 56301
• Schedule: Full-Time MondayFriday 8:00am -5:00pm CST
• Work Setting: In-Office

COMPETITIVE COMPENSATION & BENEFITS

• Starting Pay: $21 - $24.25 per hour.
• The estimated range is the budgeted amount for this position. Final offers are based on various factors including skill set experience location qualifications and other job-related reasons.
• Bilingual fluency in Spanish and English with Strong written and verbal communications skills.
• Bilingual Pay: Earn an additional $2.00 per hour.

Additional Perks that Go the Extra Mile:

• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match 100% of your deferrals up to 5%
• Tuition Reimbursement & Student Loan Match Program

HOW TO APPLY

It only takes a couple of minutes! Submit your resume on our website at EMPLOYMENT OPPORTUNITY

PCI is an equal employment opportunity employer committed to diversity equity & inclusion. We make hiring decisions based on qualifications merit and business needs. If you need assistance or an accommodation due to disability please contact PCI HR at

Required Experience:

IC