Enter a job title or keyword

QA Analyst (Health Services)

BLDG SVC 32 B-J

Job Location:

New York City, NY - USA

Yearly Salary: USD 73000 - 78000

Posted: 27 August 2026 (30+ days ago)

Application Deadline: 14 December 2026

Vacancies: 1 Vacancy

Job Summary

Job Code 288H	Department Name Health Fund Admin	Reports To
FLSA Status Exempt	Union Code N/A	Management No

About Us:

Building Services 32BJ Benefit Funds (the Funds) is the umbrella organization responsible for administering Health Pension Retirement Savings Training and Legal Services benefits to over 185000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment we embody five core values: Flexibility Initiative Respect Sustainability and Teamwork (FIRST). By following our core values employees are open to different and new ways of doing things take active steps to improve the organization create an environment of trust and respect approach their work with the intent of a positive outcome and work collaboratively with colleagues.

The Funds oversees and manages $11 billion of dollars in assets which are made up of many varied and complex funds. The dollars come from a number of sources including the property owners who pay into the funds on behalf of their employees and as such requires those who oversee and manage the money to be highly skilled financial management people.

32BJ Benefit Funds will continue to drive innovation equity and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365 Dynamics 365 CRM Dynamics 365 F&O Azure AWS SQL Snowflake QlikView and more.

Please take a moment to watch our video to learn more about our culture and contributions to our members: Summary:

The 32BJ Health Fund is a multiemployer labor management fund that provides health benefits to members of SEIU Local 32BJ and their dependents. The Fund is self-insured and responsible for efficiently managing its resources as it provides comprehensive coverage for approximately 200000 people across multiple states and Washington DC. The Fund offers benefits for medical hospital prescription drug vision dental short- and long-term disability and life insurance. The Health Fund is one of five benefit funds administered by the 32BJ Benefit Funds.

To ensure that it can deliver cost-effective high-quality care the Fund has embraced value-based plan design and innovative purchasing strategies that encourage participants to use healthcare models and programs that provide primary care and other cost-effective benefits including the 32BJ Maternity Program and the 32BJ Health Fund Centers of Excellence for Joint Replacement and Weight Loss (Bariatric) Surgery. The Fund operationalizes this strategy by actively managing its plans and provider networks and by investing in forward-looking policies that lower healthcare costs while maintaining quality of care.

The 32BJ Health Fund seeks a Quality Assurance (QA) Analyst to provide technical assessments of member calls and notations in our corporate systems made by Health Services staff including but not limited to the Patient Advocates (PA) and the Patient Coordinator. Reporting to the Supervisor Health Services Quality Assurance the QA Analyst will perform concurrent monitoring and assessment of phone calls perform quality control on notes and produce reports on audits noting trends and making recommendations for improvement/change. Additionally the QA Analyst will identify workflow deficiencies and report them to the Health Services Management Team conduct telephonic member surveys on program participation as well as perform other duties and work for special projects as assigned by management.

Essential Duties and Responsibilities:

As the Health Fund team is evolving so is the role of the Quality Assurance (QA) Analyst. The responsibilities of this position include but are not limited to:
- Perform concurrent monitoring/assessment and scoring of phone calls between 32BJ members and PAs to determine the accuracy of the PAs response professionalism timeliness telephone presentation skills and the level of responsiveness provided by the PA towards the member.
- Perform quality control on the timelessness and accuracy of the PAs documentation in Microsoft Dynamics vendor systems and internal systems to ensure corporate standards were observed and that the notes coordinate with what occurred during the member call.
- Analyze quality review results performance metrics and operational data to identify trends recurring issues root causes and opportunities for process improvement.
- Identify deficiencies investigate and determine the reasons for errors develop recommendations and produce reports on findings for review with management.
- Identify training needs for PA and advise management of what to address with individual PAs.
- Provide feedback to management of any trends and prevalent processing errors that indicate a system problem.
- Identify exceptional PAs performance and recommend employee recognition when appropriate.
- Assist in the development maintenance and enhancement of quality standards audit tools scorecards procedures and performance measurement methodologies.
- Conduct telephonic surveys on Health Fund programs in a timely manner:
- Support departmental audits compliance reviews and special projects focused on improving operational efficiency quality outcomes and the member experience.
- Perform other duties as requested by Management.

Qualifications (Competencies):

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
- 3 years of experience in call center operations healthcare operations health services or a related field.
- Expert knowledge of internal corporate systems (Dynamics Cisco V3 etc.) the benefits offered by the Fund and Health Services standard operating procedures.
- Prior knowledge conducting call audits quality reviews and performance evaluations preferred.
- Strong experience in member call and note taking requirements.
- Demonstrates attention to detail quality and consistency.
- Outstanding written oral communication and interpersonal skills.
- Must be able to maintain the highest level of confidentiality and high credibility when assessing customer care protocols.
- Embraces the mission purpose and vision of the 32BJ Health Fund
  - Mission: To improve the lives of hard-working people by providing sustained access to affordable high-quality healthcare
  - Purpose:To maximize the value of our healthcare dollars so that members and employers have the flexibility to allocate resources to other critical needs
  - Vision:To create a more just society by making access to quality health services easy and affordable

Soft Skills (Interpersonal Skills):

Able to work both independently and collaboratively within a team-oriented environment while maintaining independent judgement.

Must possess superior ability to provide constructive support and promote positive morale.

Strong organizational and time management skills with the ability to manage multiple priorities.

Ability to remain objective fair and consistent when conducting quality reviews and evaluations.

Demonstrate a continuous and proactive mindset.

Education:

Associate degree or equivalent work experience in the healthcare industry preferred.

Language Skills:

Speak read write and understand English & Spanish required.

Reasoning Ability:

High

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Under 1/3 of the time: Standing Walking Climbing or Balancing Stooping Kneeling Crouching or Crawling
Over 2/3 of the time: Talking or Hearing
100% of the time: Using Hands

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1/3 to 2/3 of the time: Work near moving or mechanical parts exposure to radiation moderate noise.

Required Experience:

Apply Now

About Company

BLDG SVC 32 B-J

Search 🌐 Translate Translation Disclaimer Go to Lantern If you need bariatric,joint replacement or spine surgery That will make the entire first banner clickable to the Lantern page. Goodnews + + + EFFECTIVE IMMEDIATELY, NORTHWELL HEALTH HAS JOINED OUR NETWORK OF PREFERRED HOSPITALS. ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click