PSC Registration Representative

PSC Registration Representative - Sterling Heights MI Monday to Friday 10:00 AM to 6:30 PM every 3rd Saturday and Sunday

Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service data entry insurance billing and payments problem resolution following HIPPA regulations and ordering office supplies.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:

Part-time employees (29 hours or less per week) are eligible for:

• Vacation and Health/Flex Time (part-time employees scheduled to work at least 20 hours per week)
• 6 Holidays plus 1 MyDay off (if regularly scheduled to work 20 hours per week)
• 401(k) pre-tax and/or ROTH IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Education assistance through MyQuest for Education
• Annual no-cost health assessment program Blueprint for Wellness
• and so much more!

Duties and Responsibilities

• Greet customers appropriately. Treat all customers in a courteous manner
• Ensure patient registration is completed accurately and on time
• Data entry as needed
• Call clients to confirm handwritten orders verify test(s) ordered obtain accurate billing
• information i.e. Diagnosis codes UPIN information etc.
• Handles customer inquiries by telephone and in-person
• Collects payment if applicable.
• Maintains required records and documentation.
• Reads understands and complies with departmental policies protocols and procedures: (i.
• e. Procedure Manuals Safety Manual Compliance Manual Employee Handbook Quality
• Assurance Manual).
• Assists with compilation of monthly statistics and data.
• Performs basic clerical duties i.e. filing faxing preparing mail.
• Demonstrates organizational commitment and values of Quest Diagnostics
• Adheres to departmental and company policies
• Reports on time to work following attendance guidelines.
• Answers the telephone in a friendly and helpful manner by incorporating the company
• name self-identification and a helpful statement.
• Use established protocols for reporting customer complaints.
• Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
• Completes all required training.
• Orders necessary supplies.
• Other duties as required to meet the customer requirements.
• Completes special projects as requested by supervisor or manager.

Job Qualifications (Work Experience Physical & Mental Requirements Knowledge Skills)

Required Work Experience:

• One year customer service experience
• Keyboard/data entry and PC experience

Physical and Mental Requirements:

• Extensive use of phone and PC.
• Prolong standing/sitting
• Fine dexterity with hands/steadiness.
• Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.
• Talking
• Vision - requires constant mental visual attention to details.
• Walking
• Balancing 9. Bending/Kneeling
• Pushing/Pulling
• Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office
• receptionist clerical receptionist medical customer service representative

Knowledge:

• Medical Terminology preferred.
• The position requires the ability to effectively communicate in English.

Skills:

• Must be flexible and available based on staffing requirements weekends holidays and
• overtime.
• Must have strong communication skills. Able to speak clearly and effectively communicate to
• customers and peer groups.
• Demonstrates good organization communication and interpersonal skills.
• Capable of handling multiple priorities in a high-volume setting.
• Type at least 30 WPM accurately. PC skills and MS Office applications.
• Able to make decisions based on established procedures and exercise consistent independent sound judgment.

Education