PS, Solution Architect Forward Deployment Engineer ( Armis Veza)

About the Role

We are hiring a Forward Deployment Engineer (FDE) to operate at the intersection of engineering product and customer success. This is a field engineering rolenot sales engineeringfocused on hands-on deployment troubleshooting and driving real product outcomes inside customer environments.

You will work directly with customer engineering teams to implement configure and optimize our Application Security (AppSec) solutions. Your mission is simple: make customers successful remove friction and ensure the product delivers real value in production.

What Youll Do

Customer Deployment & Enablement

• Lead hands-on deployment configuration and integration of AppSec solutions in customer environments

• Work directly with developers engineering managers and security teams to operationalize the platform

• Ensure customers move from initial setup to advanced use cases quickly

Field Engineering & Troubleshooting

• Act as the front line for technical problem-solving in real-world environments

• Debug issues across infrastructure APIs and application layers

• Identify product gaps and when needed fix bugs or contribute code alongside engineering

Customer Success & Adoption

• Drive successful outcomes across multiple customers simultaneously

• Keep high-value customers engaged productive and expanding usage

• Partner closely with Customer Success on POVs onboarding and adoption strategies

Product Feedback & Improvement

• Gather real-world usage insights and translate them into actionable product feedback

• Collaborate with engineering to improve usability performance and scalability

• Help make the product easier to deploy configure and operate

Qualifications :

What You Bring

• 48 years in software engineering DevOps or field engineering roles

• Strong experience with Application Security (AppSec) concepts (SAST DAST APIs vulnerabilities)

• Hands-on experience with APIs cloud environments (AWS/GCP/Azure) and modern architectures

• Ability to troubleshoot complex technical issues across the stack

• Comfortable working directly with developers and engineering leadership

• Willingness to travel 2550% to engage customers on-site

For positions in this location we offer a base pay of $19600 - $258550 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time