Property Adjuster – Inside (Trainee) Dallas, TX

ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.


A day in the life of an inside Property Adjuster and what it takes to do the job!

As a Moderate Inside Property Adjuster you will provide exceptional service to our policyholders. Working in this hybrid environment your primary responsibility will involve virtually inspecting damages investigating coverage preparing estimates and settling claims promptly and accurately. You will be interacting with customers contractors and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This communication will take place through different channels including voice calls email and text messages. This role places a particular focus on water losses ensuring that our customers receive the highest level of support and resolution for these specific claims.

Youll wear a few hats that will require a level of experience:

The Customer Service Expert youll live into Allstates Claims Culture by caring empowering and restoring and you will accomplish that by being compassionate clear and a committed partner in each Property claim. You lead with empathy always.

The Investigator youll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.

The Effective Communicator youll use phone emails and sometimes even video chat with customers to help them through a fast fair and easy claims process. Youll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.

The Negotiator You will evaluate and negotiate claims settlements with customers vendors third party carriers and claimants in accordance with all legal and business standard methodologies. With negotiations you will incorporate tactics in handling challenging and complex situations.

The Problem Solver youll utilize multiple tools to get the job done in a fast-paced environment including estimate tools job aids and additional settlement platforms all while using your sharp critical thinking skills.

The Recorder youll protect the company financially by executing policies along policy agreements and you keep a clear record of your work in a claims system that you will be trained on. Youll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Schedule:

Schedule for training and after 8 5 pm and will have rotational weekend duty

Hybrid schedule- Monday-Wednesday in office / Thursday- Friday at home

Office location Coppell TX

Additional Qualifications/Responsibilities
Preferred Qualifications:

1 years of previous customer service experience required.

Previous industry experience is highly desired.

Proficiency in using Xactimate and other relevant software for virtual assessments is preferred.

Ability to assess property damages and accurately determine claim coverage.

Excellent negotiation and communication skills to interact with customers and stakeholders remotely.

Ability to work independently and manage time efficiently in a virtual work environment.

Detail-oriented and organized with a focus on delivering high-quality and efficient claim resolutions.

Residency within the posted location is mandatory for this role.

Youre provided with comprehensive training:

The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.

Ongoing training opportunities for continuous improvement happen regularly on the job.

Notice of Licensing Requirement:

As a condition of employment your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable you will be required to secure license(s) within 60 days of hire.

If required the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign On Bonus:

You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License Designated Home State (DHS) Florida or Texas License and/or applicable Appraiser License.

*Current employees or candidates who have previously worked for Allstate including its family of companies are not eligible for this sign-on bonus.


Skills

Active Listening Communication Critical Thinking Customer Service Empathy Multitasking Working Independently

Compensation

Compensation offered for this role is $24.00 $39.50 and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.