Project Manager

The Project Manager (PM) serves as the primary owner and customer point of contact for assigned accounts throughout the Service Delivery lifecycle. This role is responsible for coordinating resources managing schedules facilitating communication and maintaining project governance. The PM ensures customer requirements are documented and approved and drives successful project delivery from contract transition through final invoicing and closeout. You will work closely with internal teams external partners and customers to ensure projects are delivered on time within scope and in alignment with quality expectations. This role requires strong organizational and communication skills attention to detail and the ability to manage multiple priorities in a fast-paced environment. 
 

Responsibilities and Duties 

• Serve as the primary point of contact for assigned customers from project initiation through closeout. 

• Facilitate customer kickoff meetings requirements sessions status calls and project reviews. 

• Maintain proactive communication with customers and stakeholders regarding project status risks dependencies and milestones. 

• Create and maintain project specifications schedules risks issues and action items. 

• Maintain project records and documentation within QuickBase. 

• Ensure all project deliverables adhere to Service Delivery standards and procedures. 

• Coordinate resources and ensure alignment across teams and departments. 

• Track project milestones identify risks and escalate issues as needed. 

• Assist in preparing reports documentation and updates for stakeholders. 

• Obtain customer approval of specifications schedules and production samples. 

• Support budgeting and resource planning activities. 

• Collaborate with cross-functional teams to meet deliverables and client expectations. 

• Help maintain project documentation project database invoicing accuracy change order records and create and maintain project requirements/specifications.  

• Provide general project support and contribute to the continuous improvement of project processes 

• Own cross-functional leadership across Operations Logistics Intake Order Management TPMs Sales and Finance. 

• Support change order management and scope validation. 

• Assist with volume reconciliation invoicing preparation and closeout activities. 

Qualifications :

• Bachelors degree in business communications or a related field 

• 24 years of project management experience or equivalent combination of education and experience 

• Experience working in cross-functional environments and managing multiple priorities 

• Experience defining and documenting detailed requirements and technical specifications for preservation imaging indexing microfilm and digital platforms 

• Proficiency with Microsoft Office Suite (Word Excel PowerPoint); Excel formulas and tracking tools preferred 

• Strong communication problem-solving and organizational skills 

• Ability to manage tasks independently while working collaboratively across teams 

• Adaptability in a fast-paced changing environment 

Preferred Skills 

• PMP or CAPM certification  

• Experience with Kofax Quickbase Microsoft Project 

• Experience with ERP systems particularly NetSuite 

• Experience in document management production or digital services environments 

• Knowledge of process improvement or Lean methodologies a plus 

Additional Information :

Benefits: 

As a full-time employee you will receive access to the following benefits

• Leadership and career development opportunities
• Low cost insurance (medical dental vision life & disability)
• 401(k) plan (company matching)
• Paid holidays 
• PTO 
• Paid maternity & paternity leave
• Educational assistance
• Business casual environment

Remote Work :

No

Employment Type :

Contract