Project Director

Reporting to the Vice President Delivery theProject Directoris accountable for the end-to-end delivery of contracted services for external clients ensuring operational excellence contractual compliance and strong financial performance. This role serves as a strategic partner to clients leads multi-site delivery teams and drives continuous improvement across centralized operations.

TheProject Directorowns client satisfaction SLA performance risk management and margin attainment for their portfolio and has overall responsibility for all Centralized Operations including coordination across all major functional areas.

Key Responsibilities

Service Delivery & Client Management

• Lead delivery of contracted services to ensure full compliance with contractual obligations SLAs and performance metrics
• Serve as the primary escalation point for clientsmaintainingtrusted executive-level relationships
• Partner with clients toidentifyservice improvements operational efficiencies and growth opportunities

Operational & Financial Performance

• Drive operational profitability cost discipline and margin improvement across assigned programs
• Own delivery P&L inputs including staffing models productivity assumptions and volume forecasting
• Ensure delivery operations meet internal governance audit and compliance standards

Leadership & Talent Management

• Lead develop and coach Managers and cross-functional delivery teams
• Establish clear performance expectations conduct talent reviews and drive accountability at all leadership levels
• Build succession plans and strengthen leadership bench strength

Governance Risk & Compliance

• Maintain strong account governance ensuring adherence to contractual regulatory and security requirements
• Identifydelivery risks early and implement effective mitigation plans
• Partner with audit compliance and legal teams during client reviews and audits

Growth & Transformation

• Support organic revenue growth through re-competes add-ons and scope expansions within defined thresholds
• Champion continuous improvement automation and transformation initiatives to enhance quality speed and cost efficiency

Qualifications

• Bachelors degree or equivalent experience
• 10 years of progressive experience in service delivery operations or client management roles; ideal candidates will have state child support or government experience at the Director level
• Minimum of 2 years of project management experience within a comparable organization
• Demonstrated success leading large multi-site organizations
• Strong experience managing client contracts SLAs financial performance and escalations
• Proven ability to lead effectively through complexity ambiguity and regulated environments
• Proficiencywith Microsoft 365 (Word Excel PowerPoint Teams)

Preferred

• 5 years of project management experience in a comparable organization
• 5 years of experience as a Project Director supporting Child Support SDU Transaction Processing Customer Support Services Payment Processing and/or Data Center Management

Core Competencies

• Client Relationship Leadership
• Operational Excellence & Financial Acumen
• Risk Compliance & Governance
• Talent Development & Organizational Leadership
• Strategic Thinking & Execution

Flexible Working

At Conduent we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role you can expect the following working conditions:

• Onsite work: Work in our local office receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your familys needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global national and local discounts on merchandise services travel and more.
• Career Growth Opportunities: We help you thrive so together we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition weve received for our diversity efforts.

Join Us

At Conduent we are one team one mission. We understand that our success is directly related to the success of our associates.

We strive to create a culture where you can:

• Bring your authentic self to work
• Grow and thrive both personally and professionally
• Make a difference with our clients in our communities and with the millions of people we support

When you join Conduent you are engaged in creating the future - both our companys and your own. With more than 60000 associates across 24 countries we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is ($97790 - $127000).