Program Support Assistant

Major duties include but are not limited to:

• The incumbent is responsible for assisting the DADPCS and as directed by the DADPCS will provide support with personnel management functions in recruitment and staffing incentive awards employee relations and training.
• Maintains files and a filing system appropriate for use in VA with ability to maintain suspense files or retrieval systems in order to follow-up on correspondence or reports due to the VISN 17 VACO Controlled Correspondence Department and to Veterans as well as other government and community agencies.
• Uses computerized programs such as Microsoft Word Excel Outlook Visio; CONCUR to electronically make travel requests and submit travel vouchers; VISTA (Veterans Health Information and Technology Architecture) to electronically process requests for services (2237s) and purchase orders (1358s); and VATAS (Veterans Affairs Time and Attendance System) to electronically perform timekeeping duties.
• Prepares work orders. Serves as Fund Control Point Clerk by processing 2237s and serves as General Government Purchase Card holder.
• Provides the budgeting and financial management for the service.
• Serves as Talent Management System (TMS) Administrator Personal Identification Verification (PIV) Sponsor Travel Champion ADPAC and Timekeeper.
• Assists the DADPCS and as directed by the DADPCS will provide support by performing clerical and administrative support work which consist of the following duties: Processes incoming and outgoing materials such as correspondence reports emails
  memoranda and other forms of written communication. Edits letters composes letters and reports reviews correspondence for accuracy and completeness prepares public presentation outlines develops standard or form letters replies to inquiries and consolidates/coordinates submittals of information. Researches files and assembles background information about incoming material prior to referral.
• Serves as a recorder for committees relevant to the DADPCS.
• Reviews charts and tracks a variety of data for performance improvement and staffing methodology.
• Receives schedules refers and contacts members of the staff agency and persons outside the agency ranging from other government agencies to the general public.
• Performs other duties as assigned.

Work Schedule: Monday - Friday 8:00am - 4:30pm
Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD014490
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 10/30/2026.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: Knowledge of hospital organizational structures and reporting systems; A broad knowledge of an extensive body of rules regulations and procedures to effectively perform a variety of assignments and resolve a variety of problems; Knowledge of the regulations laws and policies associated with the administration of programs in health care facilities; Ability to comprehend and put into practice programs and purpose within the health care system; Knowledge of the organizational office files and the purpose and content of documents in files; Organizational skills are necessary for use in maintaining numerous office files suspense records the calendar preparing reports and general working functions within Nursing Service; Tact judgement discretion and good interpersonal relationships to work with all levels of personnel disciplines and management at all levels..

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Education

There is no educational substitution at this grade level.

Required Experience:

Junior IC