Program Supervisor III- Records Management Group

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe so they thrive. We do this through investigations services and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply dont matchoften adding hundreds of dollars each month to what you take home or save.

Heres what you get as a full-time employee:

• 100% paid health insurance for you and 50% paid for eligible family memberssaving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service plus options to save even more with 401(k) and 457 plans
• Paid vacation holidays and sick leave so you can recharge and take care of life outside work (thats time off youre actually paid for)
• Optional dental vision and life insuranceat rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships electronics and entertainment

You also might qualify for Public Service Loan Forgiveness which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title:Program Supervisor III- Records Management Group
Job Title:Program Supervisor III
Agency:Dept of Family & Protectve Svc
Department:Records Management
Posting Number:18583
Closing Date:07/15/2026
Posting Audience:Internal and External
Occupational Category:Protective Services
Salary Range:$4263.16-$6779.25
Pay Frequency: Monthly
Salary Group:TEXAS-B-20
Shift:Day
Additional Shift:None
Telework:Eligible for Telework
Travel:Up to 15%
Regular/Temporary:Regular
Full Time/Part Time:Full time
FLSA Exempt/Non-Exempt:Exempt
Facility Location:
Job Location City:AUSTIN
Job Location Address:14000 SUMMIT DR
Other Locations:El Paso; Austin; Houston; San Antonio
MOS Codes:
970216GX60C0611X612X63G0641X712X86M086P08U0009G100BOSNELCISSMATMEDMLESMSSDMSSEMS
SROSSWEPS

Brief Job Description:

The Program Supervisor III performscomplex (journey-level) administrative and supervisory program workwithin DFPS Records Management Group (RMG) Division to protect provide and preserve the agencys involvesestablishingprogram goals andobjectives; developing program guidelines procedures and policies; developing schedules priorities and standards for achieving program goals; evaluating program activities; developing budget requests; and coordinating program activities. Supervises the work of others. Works under general supervision with moderate latitude for the use of initiative and independent judgment.

Essential Job Functions:

• Supervises the work of assigned program staff and provides training and technicalassistancein the program area.

• Provides the day-to-day frontline supervision of records managementstaffwho ensureclassification storage access and retrieval of agency records and information.

• Manages assignments ensuringworkloads areappropriately distributed and prioritized to meet critical deadlines.

• Performshuman resourcesduties of supervising staff includinghiring coachingevaluating performancedisciplinary actions andapprovingtime/leave and travel etc.

• Prepares reviews and evaluates reports on the effectiveness of program activities.

• Stays current on federal and state records and information management law and applicable rules and agency policy and procedures.

• Perform quality assurance duties including monitoring inspecting and proposing measures to correct or improve final products and process compliancein order tomeet established quality standards.

• Utilizes technological tools ( WordPowerPoint& Salesforce) to prepare reports.

• Prepares or oversees the preparation of training and operational manuals and educational and marketing materials.

• Develops and presents records and information management education programs for agency staff and provides consultative services on records and information management activities and inquiries.

• Develop a schedule to assess training needs.

• Conceptualize training materials based on data and research.

• Confers with staff on program issues and problems toidentifyand implement solutions.

• Utilize a variety of disciplines such as project management and process improvement to help employees acceptand implementorganizational change

• Analysis and evaluation of programs and the development of effective solutions

• Serve as a resource for organizational leadership to help their personnel through changes

• Develops and recommends program guidelines procedures andpolicies;and monitors compliance with policies and procedures.

• Analyze the effectiveness of documentation and recommend improvement opportunities to management.

• Coordinates and/orparticipatesin the development of program goals andobjectives.

• May prepare and conduct seminars and presentations aboutrecords management and related subjectsfor citizens clients staff management or elected officials.

• Prepares and reviews program budget requests.

• Gathers input from staff on budgetary needs and evaluates requests including alternative means to achieve desiredoutcome.

• Prepares andsubmitsbudgetrequest aswarranted with required justification to upper management for consideration.

• Plans implements coordinates monitors and evaluates programs which may include multiple programs.

• Develops plans fornew programsand to improve existing programs.

• Implements approved program plans for the fulllife-cyclefrominceptionto completion and/or renewal.

• Conducts ongoing monitoring of programs to ensure goals andobjectivesaremaintained.

• Escalates to uppermanagementany significant alteration of the programs planned activities.

• Coordinates and/orconductsspecial investigations program analyses and researchstudies;and recommends improvements.

• In-depth review of programs and other special assignments as requiredin order tomaintain unit operations.

• Assistsin developing techniques for evaluating programs.

• Researchesmechanisms used to conduct thorough program evaluations

• Performs related work as assigned.

• Promotes anddemonstratesappropriate respectfor cultural diversity among coworkers and all work-related contacts.

• Attends work on a regular and predictable schedulein accordance withagency leave policy

Knowledge Skills and Abilities:

Knowledge of foundational records management theory and practice;

Knowledge of records management laws regulations rulespoliciesand procedures; and concepts of information governance of various phases of records and information management.

Knowledge of public administration and management techniques; statistical analysis processes; research techniques; training and marketing techniques; and program management processes and techniques

Skilled in effective verbal and written communication.

Skill in using a computer and all standard office equipment.
Skill in building andmaintainingeffective working relationships.
Skill in planning and prioritizing work inidentifyingmeasures or indicators of program and staff performance and inoperatinga personal computer and applicable software ( Word Outlook and Microsoft Teams).

Ability to gather assemblecorrelateand analyze facts.
Ability toestablishgoals andobjectives;

Ability to devise solutions to administrative problems;

Ability to develop evaluate and interpret administrative policies and procedures;

Ability to supervise the work of others

Licensure Certification orRegistration:

None required

Initial Screening Criteria:

• Graduation from high school or equivalent.
• Current employment experience with DFPS Records Management Group is preferred.

Preferred Criteria:

• Three consecutive years of experience in a supervisory role or two years in a team lead role is preferred but not required.

Additional Information:

This position reports to Louis Perez Records Management Group (RMG) Manager. Best candidate will be considered regardless of location.

Employment with the agency is contingent upon a comprehensive background review. As part of this process prior involvement with the Department of Family and Protective Services (DFPS) including case history may be reviewed to assess job-related suitability. Information is evaluated on a case-by-case basis in accordance with applicable laws and policies and consideration of DFPS history does not automatically disqualify an applicant. However certain findings may affect eligibility for employment depending on the nature of the position and the responsibilities involved.

Review our Tips for Success when applying for jobs at DFPS DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include but not limited tothose listed in this posting. All active-duty military reservists guardsmen and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditors Job Descriptions Military Crosswalk and Military Crosswalk Guide at Texas State Auditors Office - Job Descriptions. You may also contact the DFPS Military Liaison at with additional questions.

Applicants selected for hire must pass a background check and if applicable a drivers record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2) State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents Adobe PDFs webpages software training guides video and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: .

In compliance with the Americans with Disabilities Act (ADA) HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application contact the HHS/DFPS Employee Service Center at 1-. If you are contacted for an interview and need accommodation to participate in the interview process please notify the person scheduling the interview.