Program Manager

Nakupuna Prime is looking for a Program Manager to provide overall leadership oversight coordination and management for the DAI Financial System Support Services contract supporting the Joint Staff (JS) Operating Unit. The Program Manager serves as the primary interface between the Government and contractor personnel andis responsible forensuring successful execution of all contract requirements deliverables quality control activities customer engagement efforts and operational support functions related to Defense Agencies Initiative (DAI) sustainment andfinancial managementsupport services.

The following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned.

The following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned.

• Provide overall program leadership and management for all contract activities supporting the Joint Staff DAI Operating Unit.

• Serve as the primary point of contact between the Government Contracting Officer Representative (COR) and contractor personnel.

• Develop implementmaintain and update the Project Management Plan (PMP) Work Breakdown Structure (WBS) Quality Control Plan (QCP) and associated management documentation.

• Oversee execution of contract deliverables ensuring compliance with required schedules quality standards and performance metrics.

• Manage workforce planning staffing coordination task assignments and contractor resource allocation.

• Conduct quality assurance and quality control reviews of all reports deliverables briefings and customer support activities.

• Monitor contractor performance and ensure compliance with all applicable federal Department of Defense (DoD) and Department of War (DoW) policies regulations and procedures.

• Coordinate monthly status reporting communication initiatives customer outreach activities and executive briefings.

• Support auditability requirements and ensure contractor performance of assigned Complementary User Entity Controls (CUECs).

• Coordinate Governance Risk and Compliance (GRC) reporting activities and support annual user access reviews.

• Oversee Tier I Help Desk operations and ensure ticket management processes meet contractual performance thresholds.

• Provide Tier I Help Desk support for DAI users during established business hours.

• Receive track document prioritize and resolve customer incidents using the contractor-provided ticketing system.

• Perform technical troubleshooting and diagnostics for DAI user issues.

• Escalate unresolved issues to DAI PMO Tier II Help Desk support orliaison with theJoint Service Provider (JSP) as.

• Providetimelyresponses to users andmaintainaccuraterecords of support activities.

• Identifyprocess improvement opportunities and recommend operational efficiencies to Government leadership.

• Support implementation and sustainment of Robotic Process Automation (RPA) and approved Artificial Intelligence (AI) initiatives.

• Coordinate support for System Integration Testing (SIT) User Acceptance Testing (UAT) training activities and reporting operations.

• Ensure effective communication and coordination among all functional support teams.

• Monitor contract risks issues dependencies and corrective action activities.

• Ensure contractor personnelcomply withall security training and Non-Disclosure Agreement (NDA) requirements.

• Support transition activities during phase-in and throughout the period of performance.

• Develop and deliver instructor led training to end users at a client site location or virtually as requested.

Skills/Qualifications:

• Strong leadership organizational and program management skills.

• Demonstrated ability to manage complex DoD or federalfinancial managementsupport programs.

• Knowledge of Defense Agencies Initiative (DAI) Oracle Federal Financials ERP systems andfinancial managementoperations.

• Experience managing multi-disciplinary support teams in dynamic customer environments.

• Strong written and verbal communication skills.

• Ability to develop executive briefings management reports and customer communications.

• Knowledge of audit readiness internal controls Governance Risk and Compliance (GRC) and CUEC requirements.

• Ability to analyze operational challenges and implement process improvements.

• Proficiencywith Microsoft Office Suite Microsoft Teams SharePoint and project management tools.

• Ability to work independently with minimal supervision.

Education/Experience:

• Minimum of five (5) years of program management experience.

• Minimum of three (3) years of experience working in a Department of Defense/Department of War business operations environment.

• Minimum of three (3) years of experience supporting Defense Agencies Initiative (DAI).

• Minimum of three (3) years overseeing Department of Defense or federal programs.

• Bachelors degree from an accredited college or university in business administration finance information systems management or related field preferred.

Certification:

• Project Management Professional (PMP) certification preferred.

• ITIL certificationpreferred.

Clearance Requirements:Active Secret Security Clearance.

Travel:Travel will not occur regularly and will typically be less than 5% of the time.

Work Location:Work will primarily be performed remotely or at contractor facilities; however on-site support meetings and training may beat Government facilities including the Pentagon National Defense University Suffolk Compound and other designated Government locations in the National Capital Region.

The primary on-site Place of Performance is the Joint Staff Office of the Comptroller The Pentagon Washington D.C. 20318 room 1E588.In-person meetings and/ortrainingsmay also beat the following sites:

• National Defense University 300 5th Ave Washington D.C. 20318

• Joint Staff Suffolk Compound 116 Lake View Pkwy Suffolk VA 23435

• Joint Interagency Task Force 4800 Mark Center Drive Alexandria VA 22311

Physical Requirements:The ideal candidate must at a minimum be able to meet the following physical requirements of the jobwith or withouta reasonableaccommodation:

• Ability to perform repetitive motions with the hands wrists and fingers.

• Ability to engage in and follow audible communications in emergency situations.

• Ability to sit for prolonged periods at a desk and working on a computer.

The Nakupuna Companies use a market-based compensation strategy to ensure that our employees are compensated within applicable market ranges commensurate with multiple factors including but not limited to the individuals particular combination of education knowledge skills competencies and experience as well as contract-specific affordability organizational requirements and position location. The projected compensation range for this position is $180000.00 to $195000.00 (annualized USD). The salary range displayed represents the typical salary range for this position and is just one component of Nakupuna Companies total compensation package for employees.