Program Manager, External Relations

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

You will support execution of Fiservs external relations programs across Industry Relations and Consultant Relations. In this highly collaborative role you will manage briefings meetings events communications reporting and internal workflows that help both functions operate consistently efficiently and with strong follow-through. You will be partnered with relationship leaders and cross-functional teams including Sales Relationship Management Product Marketing/Communications Legal/Compliance Solutions Consulting Business Development and executive stakeholders to keep programs organized measurable and on schedule. This role supports external relations leaders and does not serve as the primary owner of senior external relationships.

Program Planning & Execution

• Develop and maintain integrated workplans priorities calendars milestones owners and dependencies across Industry Relations and Consultant Relations programs.
• Coordinate briefings meetings webinars roadshows and conferences including agendas materials logistics attendee management executive and speaker preparation run-of-show vendors sponsorship deliverables and follow-up.
• Prepare meeting briefs notes recaps status updates and leadership materials; confirm decisions owners due dates risks and completion of follow-up actions.

Stakeholder Requests & Governance

• Manage intake and routing for external relations requests partnering with internal subject matter experts to deliver timely accurate and approved responses.
• Coordinate NDA approval budget invoice and information-sharing workflows with Legal Compliance Marketing/Communications Finance and business stakeholders.

Engagement Insights & Performance

• Capture external feedback route insights to appropriate stakeholders and track resulting decisions recommendations and actions.
• Build dashboards and recurring leadership updates on engagement activity participation feedback event outcomes and program performance; recommend improvements based on results.

Data Content & Operational Readiness

• Maintain CRM records distribution lists contact and firm profiles engagement trackers and data standards to support visibility continuity and reporting accuracy.
• Maintain a centralized repository of approved materials templates procedures messaging FAQs and event assets to improve consistency reuse and adherence to engagement best practices.

• Strong organization attention to detail and follow-through.
• Clear written and verbal communication skills including the ability to draft concise summaries and coordinate input from multiple stakeholders.
• Ability to prioritize competing requests and manage timelines in a fast-moving environment.
• Professionalism sound judgment and discretion when handling sensitive information.
• Stakeholder management and influencing skills with the ability to align cross-functional partners and drive progress without direct authority.
• Program management skills including workplan development dependency management risk identification and escalation.
• Ability to synthesize engagement data and feedback into actionable insights and leadership-ready reporting.
• Executive engagement readiness including the ability to anticipate leadership needs and translate complex inputs into concise audience-appropriate materials.
• Ability to improve processes and maintain data discipline through standardized workflows accurate records and measurable outcomes.

• Bachelors degree required or equivalent relevant experience.
• 4 years of experience in program coordination program management events marketing operations sales enablement communications support or a related field.
• Demonstrated experience coordinating virtual and in-person meetings and events including scheduling materials logistics and post-event follow-up.
• Working knowledge of Microsoft Office Teams and SharePoint with the ability to learn and use CRM workflows and reporting tools.

• Experience supporting Industry Relations Consultant Relations analyst relations association programs partner programs or related external engagement functions.
• Background in financial services fintech payments or enterprise technology.
• Experience building reports and dashboards and summarizing themes or insights from engagement activity.
• Familiarity with NDA approval and information-sharing governance workflows.
• Experience coordinating budgets invoices vendors or sponsorship deliverables.

Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiringsponsorship now or in the future will not be considered for this role.

Travel: 10%-15% of occasional travel for selected conferences meetings and internal planning sessions.

How you will work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This is a full-time direct-hire position and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal state and/or local government contractors. Should this position support a Federal Government contract now or in the future the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

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Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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