Program Manager, Enterprise Content Strategy

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Program Manager Enterprise Content Strategy

Cat Digital is the digital and technology arm of Caterpillar latest technologies to build industry leading digital solutions for our customers and over 1.5 million connected assets worldwide our teams use data technology advanced analytics telematics and AI capabilities to help our customers build a better more sustainable world.

Role Summary:

Were seeking a Program Manager Enterprise Content Strategy to define rigorous program reporting governance and delivery practices. This person is accountable for ensuring delivery of business outcomes and demonstrating program value to stakeholders.

This role will coordinate roadmaps across a portfolio of critical enterprise content strategy initiatives to drive adoption of enterprise standards and best practices. This person will report to the Sr. Manager Digital Content Strategy and work within a centralized content strategy team. This role partners closely with business units product management platform UX engineering and Dealer teams. The Program Manager brings structure visibility and operational discipline to complex initiatives while helping teams move from strategy to execution.

What You Will Do:

Program Performance & Reporting

• Define and refine program metrics track performance against KPIs and deliver executive-level reporting

• Monitor and report on adoption of content standards processes and frameworks across business units

• Manage cross-team dependencies to drive execution and ensure delivery of strategic initiatives

• Establish and maintain a consistent reporting and governance cadence

Operations & Governance

• Coordinate enterprise content initiatives across business units and cross-functional teams

• Manage intake prioritization and coordination of content requests across stakeholders

• Define and operationalize ways of working including governance processes and cross-team collaboration to help program scale

Stakeholder Management Communications & Enablement

• Lead business unit stakeholder and dealer communications to drive alignment and transparency

• Facilitate cross-functional collaboration and maintain clear consistent communication channels

• Support enablement efforts to reinforce adoption of content standards and processes

Program Execution & Roadmap Management

• Partner with the Senior Manager Digital Content Strategy to define and evolve program roadmaps

• Align content roadmaps with broader product and enterprise priorities

• Drive execution of roadmap initiatives across teams and business units

• Monitor progress identify risks and escalate issues based on defined KPIs

What You Will Have:

Program Management:Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan organize monitor and control the set of projects ensuring efficient utilization of technical and administrative resources to achieve program objectives.

Customer Focus:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Creativity:Knowledge of the approaches tools and techniques for promoting creative original thinking and ability to apply it to a variety of business situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
Strategic Thinking:Knowledge of the importance of big picture thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
Vendor/Supplier Management:Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g. vendors service providers contractors consultants and suppliers).
Digital Marketing:Knowledge of processes techniques and platforms of digital marketing; ability to implement or manage digital marketing programs.

Considerations For Top Candidates:

• Proven experience in program management account management agency operations digital content strategy or enterprise content operations preferred

• Experience managing large-scale cross-functional digital programs across multiple teams or business units

• Understanding of content strategy content operations digital product development governance structured content and digital content ecosystems

• Experience with roadmaps operating models intake processes and program governance frameworks

• Demonstrated ability to drive stakeholder alignment and influence

• Experience with enterprise CMS platforms (e.g. AEM) content systems or digital marketing technologies

• Familiarity with SEO GEO AI content strategy and content performance measurement

• Strong communication and executive presentation skills

• Working knowledge of customer journeys digital channels content performance metrics and personalized content experiences.

• Proven track record of building cross-functional relationships and partnerships

• Experience with content ops design system documentation metadata and taxonomy and content modeling and modular content strategy is a plus.

What You Will Get:

Working with a Fortune 100 leader you can build your career on a global scale and take advantage of development opportunities with emerging technologies. Weve created an inclusive environment for you to explore your passions make an impact and do the work that really matters. Join Us.

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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