Program Lead

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed build a career and contribute to our shared success. This includes attracting and developing exceptional talent recognizing and rewarding performance and supporting our teammates physical emotional and financial wellness through affordable competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service community college education or a wide range of work and life experiences. These journeys foster resilience leadership and innovation strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration engagement and career development. Our approach includes clear in-office expectations while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:

This job is responsible for supporting programs andprojects specific to corporate change initiatives thatimpacthow the bankdoes business provides a product or service or executes a function. Key responsibilities include assisting department managers with critical change initiatives and communicating influencing and negotiating both vertically and horizontally to obtain or leverage necessary resources. Job expectations include deliveringregulatory and executive material and ensuringresults align to program strategy simplificationand new capabilities.

Weekly Work Schedule: Monday - Friday (8 AM to 5 PM)

***Flexibility may be needed based on business needs***

Required Qualifications:

3 years of Check Fraud and/or Digital Fraud Claims experience

Experience in completing analysis on root cause and process/system issues or changes

Customer centric approach to problem resolution

Exceptional critical thinking with an end to end focus

Self-starter and able to work independently as well as in a team environment

Strong ownership skills

Must be flexible and adapt quickly to change

Ability to prioritize work and meet established deadlines

Experience utilizing Excel and PowerPoint

Strong written and oral communication skills

Able to interact effectively with all levels of leadership

Attention to detail

.

Desired Qualifications:

Awareness of Six Sigma/Lean practices and change management preferred

Experienced in working in a highly matrixed environment across hierarchies and levels

Experience working with Technology teams in both Agile and Waterfall environments

Current Claims/Fraud experience (Reg. E Reg. Z NACHA)

Visio

Strong Data understanding

Responsibilities:

• Assists with definingprogram controls processes procedures reporting cadence decision governance structuresand ways of working with key stakeholders
• Partnersclosely with project sponsors cross-functional teams and assigned project managers to develop the scope deliverables required resources work plan budget and timing for newchangeinitiatives
• Supports the execution of defined tasks through tracking of program milestones and their statuses developing program plans and measuring progress against ongoingkey performance indicators
• Analyzes evaluates and overcomesprogram risksand producesprogram reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendorsto perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders toprovide transparency intoproject issues and decisions on services builds positiverelationships asksquestionsandusestools to uncover root causes to challenges identifyopportunities and make recommendations

Skills:

• Process Design
• Program Management
• Project Management
• Reporting
• Strategy Planning and Development
• Issue Management
• Oral Communications
• Presentation Skills
• Prioritization
• Problem Solving
• Performance Management
• Process Performance Management
• Process Simplification
• Risk Management
• Workforce Planning

LOB Specific Information:

Job Description:

Lead cross-functional fraud and/or claims initiatives; work with operations Risk Management Analysis and Strategies Investigations and other partners within the bank to implement changes to better detect deter recover and/or prevent fraud. Document policies and procedures to ensure fraud and/or claims adherence and communicate to relevant organizations. Understand and quantify risks associated with new or proposed processes or procedural changes new products or programs. Implement and track key portfolio and policy metrics.

Responsibilities:

Manages large projects from initiation through implementation for Claims Resolution & Recovery (CR&R) across multiple product lines impacting technology regulatory operations and vendor.

Directs the research of existing operations procedures workflow product and service requirements. Manages the analysis of assembled data to define problems which would include cost/benefit analysis and scope of the project.

Decisions made during the project may have significant impact affecting more than project area.

Works directly with senior management of the operations area to set strategic direction of the project.

May be required to interact with management outside of operations area including technology product /support teams and negotiation with vendors/consultants on contractual issues such as services bids/fees and delivery timetables.

Requires an in-depth knowledge of project management the bank and overall operations environment so that project impact is well defined.

Functions supported typically have high monetary exposure and risk involving the processing of large $ volumes and regulatory restrictions.

Requires a working knowledge of end to end processes since decisions have significant impact affecting multiple and diverse operations and product lines.

Resolves broad operational issues and coordinates activities and processes within line of business/operations segments.

Identifies analyzes and resolves complex problems related to product lines or functions using general practices and precedents to resolve.

Develops and analyzes procedures to enhance unit and/or product-related activity.

Responsible for development and presentation of business cases supporting process and technology changes.

Ensures proper communication and compliance of company and regulatory policies affecting areas supported.

Shift:

Hours Per Week: