Program Director

Established in 2004 OLIVER is the worlds first and only specialist in designing building and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40 countries and counting. Our unique model drives creativity and efficiency allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency spark creativity and drive insightful decision-making empowering our teams to produce innovative and impactful results.

Role:Program Director

Location: Baltimore MD United States

• Own the end-to-end delivery operation from brief intake and triage through production review approval and delivery using OMG as the central workflow management system
• Lead and develop a team of Integrated Project Managers and QA Managers across Mexico City and Chicago building a delivery culture that is process-led SLA-aware and proactive
• Partner with the Resource Manager toallocatecreative production and QA resource against the studios active workload managing peaks and troughs effectively
• Establish andmaintainweekly and monthly accountability rhythms status reporting resourcing reviews SLA tracking and QBR preparation in partnership with the Business Director
• Route tasks to talent factoring real-timeutilizationand SLAs; implement automated alerts to proactively address potential bottlenecks
• Drive quality control standards across all workstreams working closely with the QA Manager to ensure every asset isaccurate brand-compliant and delivery-ready
• Lead the studios transition period: manage the handover of in-flight work from incumbent agencies build process documentation and establish OLIVERs ways of working from go-live
• Manage relationships with Mexico City-based delivery team members supporting cross-cultural collaboration and remote operational effectiveness
• Report on studio performance against KPIs cost per asset time per project vs. SLA resourceutilization revisions per asset andidentifytrends and improvement opportunities
• Build andmaintainthe studios operational playbooks briefing standards and SLA frameworks

• Proven experience leading delivery and operations in a complex multi-brand content production environment ideally spanning multiple locations and disciplines
• Expertproficiencywith project management and workflow systems; experience with OMG or similar platforms (Workfront Wrike etc.) is a strong advantage
• A track recordof building and managing high-performance project management and operations teams
• Strong data literacy: comfortable owning delivery metrics SLA reporting and operational dashboards
• Experience managing distributed multi-cultural teams across different time zones
• A proactive structured approach to problem-solving youidentifyrisk early and resolve it before it reaches the client
• Experience leading studio transitions or agency implementations is a meaningful differentiator
• Advanced use of AI tools to enhance operational efficiency including workflow intelligence automated triage and brief scoring via OMGs AI-assist capability
• Agentic thinking for complex multi-team operational challenges: systematic outcome-focused and adaptable
• Ability to train and guide the delivery team in responsible AI adoption within the studios operational framework
• At the time of thisposting the base salary for this position may range from$127500.00to$142500.00 USD.Individual compensation varies based onjob relatedfactors including location business needs level of responsibility experience and qualifications. The range listed is just onecomponentof OLIVERs total compensation package.

Our values shape everything we do:

BeAmbitiousto succeed

BeImaginativeto push the boundaries of whats possible

BeInspirationalto do groundbreaking work

Bealways learningand listening to understand

BeResults-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community clients and creations

OLIVER a part of the Brandtech Group is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential and individual differences are valued and respected. All applicants shall be considered for employment without regard to race ethnicity religion gender sexual orientation gender identity age neurodivergence disability status or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability with science-based emissions reduction targets. Collectively we work towards our missionembedding sustainability into every department and through every stage of the project lifecycle.