Program Assistant

Program Assistant WIC Program

Location: Brockton WIC Office
Hours: TuesdayFriday 1:00pm6:00pm
Salary Range: $19$21/hour
FLSA Status: NonExempt

Who We Are:

BAMSI has been bringing people and services together since 1975. Our WIC (Women Infants and Children) program supports families by providing nutrition education healthy food benefits and connections to healthcare and community resources. We are committed to improving maternal and child health outcomes and supporting families with dignity and respect.

What We Offer:

Time Off Combined vacation personal and cultural holiday (based on eligibility)
Paid holidays
Specialized Paid Trainings
Health and Dental Insurance (based on eligibility)
403B plan with discretionary match
Wellness Activities
Employee Assistance Program
Career Development Opportunities
Benefits vary based on position and scheduled hours.

Why BAMSI

Community Impact: Support families in accessing essential nutrition and health services
Team Environment: Work collaboratively with nutritionists and program staff
Growth Opportunity: Build experience in healthcare administration and public health services
MissionDriven Work: Help improve outcomes for women infants and children

What Youll Do:

The Program Assistant supports daily WIC clinic operations by providing administrative customer service and participant intake support.

Reception & Front Desk Support

Answer and direct incoming phone calls
Screen applicant inquiries for program eligibility
Schedule and reschedule appointments including reminder calls
Greet participants and direct them to appropriate staff
Manage participant flow within the waiting area
Perform general clerical and administrative tasks

Participant Processing & Support

Follow protocols for participant certification and recertification
Verify identity income residency and eligibility requirements
Enter participant data accurately into WIC systems
Educate participants on WIC benefits approved foods and usage at vendors
Explain participant rights and responsibilities
Provide referrals to MassHealth SNAP TAFDC and other services
Notify participants of certification status missed benefits or eligibility changes

Benefits & Program Operations

Issue and reissue food and formula benefits as prescribed
Maintain security and proper handling of WIC card stock
Assist with quality assurance activities and program compliance

Other Responsibilities

Support clinic operations at multiple WIC sites as needed
Maintain a professional respectful and culturally sensitive environment
Perform additional duties as assigned

What You Bring:

Education & Experience:

High School Diploma or GED required
Minimum of one (1) year of general office experience required
Experience in healthcare or community-based services preferred

Skills & Qualifications:

Strong customer service communication and interpersonal skills
Sensitivity to the needs of diverse participant populations
Proficiency in computer systems and data entry
Strong organizational and multitasking abilities
Ability to work effectively in a fastpaced environment

Additional Requirements:

Flexibility to work at multiple WIC sites and during clinic hours as needed

Why This Role Matters:

As a Program Assistant you are often the first point of contact for families. Your role is essential in ensuring participants feel welcomed supported and connected to the services they need to maintain healthy lives.