Product Support Operations Representative

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

OurAmericas Distribution Services Division (ADSD)provides governance and administration of Cat dealers across the U.S. Canada and Latin America.

As the Product Support Operations Representative for the Pacific West District you will work with Caterpillar dealers to drive the strategy development and execution for parts and service operations ensuring alignment with enterprise long-term goals and supporting services growth objectives.

Additional Information:

• Location: Boise ID (United States)
• Required Travel: Up to 50% (Domestic)
• Relocation Assistance Offered: Yes (Domestic)
• US Work Authorization Sponsorship Offered: None

What You Will Do:

• Work with Caterpillar dealers to improve parts and service operations performance aligned to Caterpillar strategy and objectives.
• Identify and prioritize dealer development opportunities addressing gaps in processes training and workforce capacity.
• Assess performance against key capabilities and services commitments driving actions to improve consistency and customer experience.
• Collaborate with internal teams to connect dealers with the resources tools and training needed to close performance gaps.
• Lead performance discussions with dealer leadership to elevate underperforming locations and ensure territory-wide alignment.
• Build strong relationships with dealers acting as a trusted advisor to support operational and services growth.

What You Have (Required Skills):

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
• Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.

What Will Put You Ahead (Preferred Skills):

• Consulting: Knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external; ability to apply consulting knowledge appropriately.

What You Will Get:

Through it all we areone team creating and delivering world-class components and solutions superior to the competition. Learn more about theCaterpillar Experience.

About Caterpillar:

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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