Product Support Analyst

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About the role:

You will collaborate with team members and other internal teams to resolve client inquiries related to Fiserv reporting tools and a subset of merchant processing tools.

You will also collaborate with Account Management and Sales teams to provide training on our reporting tools and offer guidance on the suggested use of Fiserv tools. Presentations and training modules are frequently delivered especially in escalated circumstances.

What youll do:

• Be responsible for direct resolution of moderate to complex system inquiries.

• Identify analyze and recommend solutions to problems in client system usage and procedures.

• Educate customers on relevant industry information and provide training on products reporting and self-service tools.

• Facilitate clients and banking partners training and on the spot troubleshooting sessions at executive level.

• Integrate system procedures and process improvements within Enterprise CMM and SMB Sales and Service Segments.

• Collaborate with internal technical teams and development to identify document and correct system defects propose product improvements and appropriate actions to improve the quality of the client experience.

• Provide timely updates and daily communications to Carat Product Team.

Experience youll need to have:

• High school graduate/GED
• 2 years of progressively responsible industry experience in a customer facing role.

Experience that would be great to have:

• Bachelors Degree
• Prior virtual training experience (Webex or Teams)
• Customer Support Policies Standards and Procedures
• Customer Interaction
• Problem Management
• Knowledge of Original First Datas products platforms systems and operational areas.

How youll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical financial social and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers extra effort with points used for rewards.
• Eight Employee Resource Groups to foster a collaborative culture.
• Unparalleled professional growth with training development and internal mobility opportunities.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Medical dental vision life and disability insurance options available day one
• Tuition assistance and reimbursement program.
• Paid parental caregiver and military leave.

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Massachusetts Maryland Minnesota New Jersey New York Nevada Rhode Island Vermont or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.