Product Owner FACTS Financial Aid

Nelnet Business Services (NBS) a division of Nelnet Inc. provides payment technology and education services to more than 1200 higher education institutions nearly 12000 K-12 schools and millions of individual students families and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships while our focus on creativity and innovative solutions empowers our customer communities to thrive.

We move fast stay curious and value fresh ideas. At FACTS you wont just keep up with change - youll help shape it. And because were only as good as our people we make sure our teams have the support and opportunities they need to thrive.

SUMMARY:
The Product Owner coordinates product development release planning and manages the overall successful delivery of new and existing products. This position supports FACTS Financial Aid working with financial aid stakeholders (the schools and administrators who assess and award aid the families who apply for it and the internal teams who support the process) to translate their needs into product solutions. This position focuses on developing skills and abilities under the guidance of both management and experienced members of the product team.

JOB RESPONSIBILITIES:
1. Works very closely with agile development teams to create use cases requirements estimates and low-fidelity prototypes in support of company objectives.
2. Serves as a liaison across FACTS Financial Aid stakeholders including schools and administrators families and applicants state programs and scholarship granting organizations (SGOs) and internal and external delivery teams. Gathers prioritizes and translates their needs into actionable requirements and user stories.
3. Intakes and probes stakeholder feedback looking past the stated problem to uncover the deeper often unspoken need beneath it and shapes solutions that solve the real problem.
4. Creates modifies and validates UX mockups and functional prototypes with internal and external stakeholders using their feedback to shape the product.
5. Develops working familiarity with the data and technical specifications behind financial aid workflows and partners with engineering and data teams on requirements validation rules and how information moves through the product.
6. Documents release notes and manages the analytics behind the customers journey through products.
7. Works with development teams to ensure solutions meet market expectations.
8. Works with sales technical sales marketing and product management to provide content for sales user training and documentation tools.
9. Ensures client documentation is updated and effective including release notes and roadmaps.
10. Works with clients directly and manages client feedback to ensure voice of the customer is heard and felt in each product.

EDUCATION:
1. Bachelors degree or equivalent experience.

EXPERIENCE:
1. 1 years related experience or existing product knowledge.
2. Familiarity with financial aid tuition management or K-12 school operations preferred.
3. Exposure to structured or financial data or to data exchange (APIs file-based submissions data schemas) preferred.

COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:
1. Ability to prioritize and manage multiple concurrent projects.
2. Flexibility to adapt quickly to new requirements situations programs and services.
3. Ability to read and interpret technical specifications and business rules and translate them into clear requirements for development teams.
4. Comfort working with data including understanding data elements relationships and validation concepts without needing to be a developer.
5. Ability to analyze manual document-heavy workflows and identify opportunities to streamline and automate them reducing effort for client support teams and administrators.
6. Ability to communicate effectively with both technical audiences (developers data teams) and non-technical audiences (school administrators families support and delivery teams).
7. Strong attention to detail and comfort operating under externally imposed non-negotiable deadlines.
8. Strong customer focus.
9. Ability to be a team player.
10. Good time management and organizational skills.
11. Strong written and oral communication skills.
12. Strong problem solving skills.
13. Demonstrated respect collaboration and pride in ownership and accountability.
14. Focus on delivering value.

Compensation range for this role is $85000- $90000 annually depending on experience.

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Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.

Nelnet is a Drug Free and Tobacco Free Workplace.

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