Processing Specialist II

Marsh McLennan

Job Location:

Urbandale, IA - USA

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Company:

Marsh

Description:

We are seeking a talented individual to join our team at Marsh. This role will be based in Urbandale Iowa.

This is a hybrid role that has a requirement of working at least three days a week in the office.

In this important function you will provide experienced independent operational support across policy servicing billing invoicing and account reconciliation activities.

You will process routine and complex policy changes enrollments renewals cancellations and nonpayment items while helping ensure service levels and accuracy are maintained.

We will count on you to:

Process routine and complex policy change requests including coverage adds deletes updates effective date changes and endorsements

Process multiple quotes and enrollments to create new policies using multiple carrier application systems

Process policy renewals and cancellations

Follow procedures to resolve nonpayment report items such as missed payments future cancellations and set refunds and invoice offsets accordingly

Monitor request refunds and process invoice offsets to balance accounts

Monitor aged receivables and escalate issues to the team supervisor as needed

Perform basic and complex billing and invoicing reviews

Demonstrate ownership of customer inquiries and follow through to resolution

Contact policyholders to obtain information required to complete transactions

Follow existing SOPs and recommend process improvements to support best practices

Ensure contractual SLA requirements are achieved

What you need to have:

HS Diploma or Equivalent

Strong attention to detail

Proficiency with MS Office Suite

Ability to manage multiple priorities in a fast-paced environment

Excellent communication and customer service skills

What makes you stand out:

5 years of experience in policy processing billing invoicing or related insurance operations

Experience working with multiple carrier application systems

Familiarity with refunds invoice offsets and aged receivables

Knowledge of policy lifecycle processes including renewals endorsements cancellations and enrollments

Ability to identify and recommend process improvements

Why join our team:

We help you be your best through professional development opportunities interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH) a global leader in risk reinsurance and capital people and investments and management consulting advising clients in 130 countries. With annual revenue of over $27 billion and more than 95000 colleagues Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk visit or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color veteran status (including protected veterans) or any other characteristic protected by applicable law. If you have a need that requires accommodation please let us know by contacting

Marsh is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Required Experience:

Company:MarshDescription:We are seeking a talented individual to join our team at Marsh. This role will be based in Urbandale Iowa.This is a hybrid role that has a requirement of working at least three days a week in the office.In this important function you will provide experienced independent oper...