Principal Technical Program Manager, Accelerator Servers

As part of the AWS Applied AI Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons real-world experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers.

Are you passionate about revolutionizing customer experiences through innovative AI solutions Join the AWS Applied AI Solutions organization where youll lead strategic program management initiatives that transform how businesses operate and serve their customers.

As a Principal Technical Program Manager youll orchestrate end-to-end product launches for Amazon Connects cloud-based contact center technology that leverages Artificial Intelligence to provide engaging dynamic and personal customer service experiences. Youll coordinate complex cross-functional initiatives that span multiple teams both within and outside of Amazon Connect managing stakeholder relationships and ensuring successful product delivery from conception through beta testing to full market launch.

Key job responsibilities
Program Management:
- Develop and maintain comprehensive product launch schedules and roadmaps
- Create and track program milestones dependencies and critical paths
- Identify and manage risks creating mitigation strategies proactively
- Lead cross-functional meetings and drive decision-making processes

Product Launch Management
- Orchestrate end-to-end product launch activities across all departments
- Coordinate launch materials and customer-facing collateral
- Establish launch metrics and track success criteria

Beta Program Management
- Design and execute beta programs with key customers
- Collect and analyze feedback from beta participants
- Manage beta customer relationships and expectations
- Translate beta insights into actionable product improvements

Stakeholder Management
- Maintain clear communication channels with internal teams and external partners
- Create and distribute regular status updates to all stakeholders
- Align sales and marketing teams on product positioning and timing
- Work with customer success teams to ensure smooth customer adoption

A day in the life
Your day begins with a cross-team engineering sync where you coordinate development priorities between Amazon Connect and partner teams. Throughout the day youll analyze beta program feedback refine product requirements and conduct stakeholder meetings to align teams on upcoming launch milestones. Youll collaborate with engineers to resolve technical challenges prepare executive updates on program status and work with customer success teams to ensure seamless adoption pathways for new features.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.


- 7 years of technical product or program management experience
- 10 years of working directly with engineering teams experience
- 5 years of software development experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules

- 8 years of hands-on work managing complex technology projects experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 177000.00 - 239400.00 USD annually