Principal, Strategic Accounts, One Medical

Amazon One Medical is seeking a Principal Account Manager to serve as the single-threaded strategic owner for one of our most critical and complex enterprise client relationships. This is a senior individual contributor role requiring complete dedication to a singular client partnership you will own the full scope of the relationship from long-term strategy to day-to-day execution and serve as the clients most trusted internal advocate.
This role demands a seasoned professional who operates with independence thrives in ambiguity and drives measurable impact through deep client intimacy cross-organizational influence and strategic execution.


Key job responsibilities
Serve as the strategic owner and single point of accountability for one high-value enterprise client relationship
Define and execute comprehensive long-term account strategy including in areas where no prior strategy exists
Build deep trusted relationships across all levels of the client organization from end users to C-suite executives
Anticipate client needs through continuous immersion in their business industry dynamics and competitive landscape
Lead complex cross-functional initiatives that solve endemic problems unique to this client
Exert broad strategic influence across Amazon teams including product engineering legal finance and operations to align them toward client success
Lead business and senior leader reviews up to VP level; present strategies and recommendations to Amazon leadership
Facilitate executive-level discussions and QBRs between client C-suite and Amazon leadership
Manage escalations with sound judgment maintaining trust while driving resolution
Drive measurable impact on client business outcomes satisfaction metrics and revenue expansion
Identify opportunities for growth optimization and value creation before competitors do
Create scalable mechanisms and playbooks adaptable to other strategic accounts
Mentor Account Managers on complex client relationship management and contribute to organizational knowledge


- Experience building deep client and agency relationships
- 7 years of creating and implementing long-term transformational account strategies in a customer-facing role or equivalent experience
- Experience that includes strong analytical skills attention to detail and effective communication abilities
- Experience handling ambiguous or undefined challenges through strong problem solving abilities
- Experience working and communicating with multiple stakeholders C-level executives and cross-functional teams
- Experience analyzing data to make business decisions
- Experience influencing at all levels within an organization particularly at the executive level
- 10 years of relevant account management or strategic client relationship experience

- Experience with C-level sales and strategic partnership building
- Experience positioning and selling innovative solutions to new and existing customers and market segments
- Experience creating and implementing long-term transformational account strategies in a customer-facing role or equivalent
- Experience in healthcare technology or similarly complex regulated industries
- Background in consulting strategic advisory or similar roles is a plus.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Santa Clara - 160300.00 - 216800.00 USD annually
USA WA Seattle - 145700.00 - 197100.00 USD annually