Principal Product Manager – Technical, Native AI Customer & Tech Experience, DLS Tech

Amazons Disability Leave & Services (DLS) Product & Technology organization is looking for a Principal Product Manager Technical to own the Native AI customer and technical experience. Your mission is to reimagine Leave Accommodations and Services as an AI-native experience where an intelligent agent answers any employees question correctly the first time and where our own teams build and ship at machine speed. You will own the customer-facing AI experience and the technical strategy that makes it trustworthy at scale for millions of employees and their families.

This is a technically deep greenfield charter. You will define what AI-native means for one of Amazons most sensitive high-stakes domains and prove it works progressing up the Native AI stack from foundation models and knowledge through orchestration and validation to scoped autonomous operations. You will partner closely with engineering to engineer correctness trust and safety into every answer across every worker class plan life event region channel and audience.

Key job responsibilities
Own the product and technical strategy for the Native AI customer experience across Leave Accommodations and Services (the agent the skills and the knowledge that power them)
Define how the team progresses up the Native AI stack (foundation models knowledge orchestration validation autonomy)
Own the strategy for answer correctness at scale across every worker class plan life event region channel and audience (employee manager HR partner)
Partner with engineering to build the validation evaluation and content-gating capabilities that let the team ship code and content as a single safe change
Drive the roadmap for agent-assisted operations from agents that triage and propose to agents that act within scoped audited permissions
Define the metrics for AI-native progress human touchpoints between idea and production idea-to-production cycle time segment coverage and time-to-correct
Partner with product managers engineering and program teams to embed technical product direction from initiative inception

- 8 years of technical product or program management experience
- Experience building complex software systems that have been successfully delivered to customers or experience managing teams
- Experience shaping business strategy for technical products or services for large enterprises or partners
- Bachelors degree or equivalent
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Experience working with Data & AI related technologies including but not limited to AI/ML GenAI Analytics Database and/or Storage
- Experience defining roadmap strategy and prioritizing deliverables for your team products

- Experience providing and effectively communicating strategic and tactical recommendations based on data
- Experience developing test strategies and plans for complex hardware/software systems or systems of systems
- Knowledge of concepts like system architecture optimization system dynamics system analysis statistical analysis reliability analysis and decision making
- Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Hands-on experience shipping AI-native or agentic customer experiences (foundation models orchestration evaluation)
- Familiarity with knowledge management retrieval and content platforms
- Experience in HR technology benefits or healthcare
- Track record of building trust and safety into large-scale high-sensitivity products

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 179900.00 - 243400.00 USD annually