Principal Product Manager – Technical, Employee Experience Strategy (Leave Services), DLS Tech

Amazons Disability Leave & Services (DLS) Product & Technology organization is looking for a Principal Product Manager Technical to own the strategy for the end-to-end Employee Experience spanning the employee the Site HR partner and the manager along with the communications that tie them together. Leaves are among the highest-empathy moments in an employees career. Today that experience is fragmented across systems teams and channels; you will own the strategy to make it feel like one seamless trustworthy and deeply human experience for millions of Amazonians and their families no matter who you are or how you engage.

This is a horizontal multi-audience strategy role. You will set the multi-year vision for how employees managers and HR partners experience Leaves and you will define the communications strategy that keeps every stakeholder informed at the moment that matters. You will turn a complex stakeholder map Benefits Accommodations HRSC Legal and the AI/agent platform teams into a single coherent roadmap.

Key job responsibilities
Set the multi-year product vision and strategy for the end-to-end Employee Experience across Leave services spanning the employee the Site HR partner and the manager
Own the Manager experience: give people leaders clarity and confidence when a team member goes on leave from initial request through return-to-work
Own the Site HR experience: equip HR partners with the tools context and workflows to advocate for employees and resolve cases faster
Own the Communications strategy: define how when and through which channel every stakeholder is informed proactive personalized and timed to the moment
Drive alignment across A to Z Payroll HRSC Legal and the AI/agent platform teams turning competing priorities into a single sequenced roadmap
Partner with the Native AI platform teams to reimagine communications and support as intelligent proactive and personalized
Define the metrics that prove the experience is improving reduced touchpoints faster resolution higher trust and lower escalation


- 8 years of technical product or program management experience
- Bachelors degree
- Experience owning/driving roadmap strategy and definition
- Experience leading cross-functional projects and implementing strategic initiatives
- Experience experience using data and metrics to measure impact and determine improvements
- Experience influencing senior leaders/stakeholders
- Experience defining roadmap strategy and prioritizing deliverables for your team products

- Experience working directly with Engineers on product enhancements
- Experience providing and effectively communicating strategic and tactical recommendations based on data
- Experience in HR shared services IT services operations and/or compliance
- Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Experience with AI/ML technologies
- Experience designing multi-audience experiences serving employees managers and HR partners within the same ecosystem
- Experience defining communications and notification strategies that are proactive personalized and channel-aware
- Experience in benefits healthcare or financial services
- Track record of using upstream product authority to measurably accelerate team velocity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 179900.00 - 243400.00 USD annually