Principal IT Programmer Analyst
Job Location:
Houston, TX - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Requisition ID: 95141
At Gexa Energy a NextEra Energy Resources company we provide reliable low-cost energy solutions. Focused on customer satisfaction we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If youre passionate about making a difference in the energy industry and delivering exceptional customer experiences join our team today.
Position Specific Description
ThePrincipal IT Programmer Analystwithin NEER Solutions serves as a senior technical leader responsible for the full stack design development and delivery of enterprise-grade platforms supportingNextEra Energy Retailsmass marketoperations. This individual operates at the intersection of technology and business capable of architecting /SQL solutionsandcommunicating those decisions with clarity to business stakeholders and senior leadership. They lead distributed onshore/offshore teams and champion AI-assisted development as a standard of modern delivery.
Key Responsibilities:
Architect and deliver full stack solutions (C# Core Web API)andMicrosoft SQL Server ensuring scalability performance and long-term maintainability
Manage and own a customer call center application stack including telephony platform administration and integration
Deliver and manage AI chatbot and/or voice bot solutions including NLP/LLM platform configuration conversational design integration and backend API connectivity
Familiarity with contact center AI capabilities agent assist real-time transcription sentiment analysis bot containment reporting
Integrate telephony and chatbot platforms with CRM and billing systems via REST APIs or middleware
Lead design reviews code reviews and technical standards enforcement across enterprise platforms
Drive adoption ofAI-assisted development tools(e.g. GitHub Copilot Cursor ChatGPT) to accelerate delivery velocity and improve code quality
Evaluate and recommend architectural patterns technology upgrades and integration approaches
The ideal candidate will have the following experience and skills:
- Bachelors degree in computer science Information Systems or related field(Masters in MIS or CS strongly preferred)
- 8 yearsof progressive software development experience with at least3 years in a senior or principal capacity
- Expert-level proficiency (C# Core Web API MVC)andMicrosoft SQL Server(schema design stored procedures query optimization indexing)
- Proven experience designing and optimizing IVR call flows and queue routing logic in telephony platforms
- Familiarity with contact center AI capabilities agent assist real-time transcription sentiment analysis bot containment reporting
- Experience with CI/CD pipelines and DevOps tooling (Azure DevOps Git)
- Demonstrated hands-on use ofAI coding and productivity toolsas a regular part of the development workflow
- Proven experienceleading and managing distributed onshore/offshore development teams
- Cloud platform exposure GCP AWS preferred
- Exceptionalbusiness-facing communication skills able to present to Directors VPs and business leads without relying on technical jargon
Job Overview
This position assesses designs develops integrates and troubleshoots technology to support business processes. Employees provide technical or functional guidance to project or work teams as needed within specific or multiple disciplines. This position is accountable for ensuring the reliability performance security and continuity of IT systems as well as ensuring that excellent technical support services are provided.
Job Duties & Responsibilities
Analyzes designs develops tests debugs implements maintains integrates customizes and enhances existing or new systems
Applies appropriate Agile or development methodologies system development lifecycles tools and technology to manage development activities
Automates the handoff of code releases from development to operations (DevOps)
Participates in the change management and service ticket management processes including receiving resolution monitoring and ensuring customer satisfaction
Leads projects when needed and builds strong working understanding of the solution being delivered
Ensures user satisfaction by providing preventative maintenance troubleshooting and timely resolution of more complex problems
Designs develops and tests experimental application work to test new ideas with bounded cost and time frames
Ensures that applications processes are conducted in line with corporate social responsibility security compliance environmental and technical policies and applicable standards and legislation
Acts as liaison with regulatory agencies vendors and contractors on matters relating to computer systems as required
Defines metrics and monitors Service Level Agreements (SLAs) for systems being developed
Performs other job-related duties as assigned
Required Qualifications
High School Grad / GED
Bachelors or Equivalent Experience
Experience: 6 years
Preferred Qualifications
Bachelors - Information Systems
NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.
Employee Group: Exempt
Employee Type:Full Time
Job Category: Information Technology
Organization: Gexa Energy LP
Relocation Provided: Yes if applicable
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race color age national origin religion marital status sex sexual orientation gender identity gender expression genetics disability protected veteran status or any other basis prohibited by law.
NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals including accommodations related to compliance with conditional job offer requirements consistent with federal state and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation please send an e-mail to providing your name telephone number and the best time for us to reach you.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.
NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.
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Required Experience:
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