Principal Customer Solutions Manager, NAMER Scale

AWS Global Sales drives adoption of the AWS cloud worldwide enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service unmatched technology and committed support. We dive deep to understand each customers unique challenges then craft innovative solutions that accelerate their success. This customer-first approach is how we built the worlds most adopted cloud. Join us and help us grow.

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform offering over 175 fully featured services from data centers globally. Millions of customersincluding the fastest-growing startups largest enterprises and leading government agenciesare using AWS to lower costs become more agile and innovate faster.

AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their migration to the AWS cloud and build cloud native modern solutions. You will utilize AWS best practices developed over thousands of engagements to work backwards from the customer strategic objectives help design the customer cloud journey execute a frictionless migration experience and ensure our customers capture the full potential of the AWS cloud. CSMs are technologists with a strategic business mindset and use their technical acumen program management organizational change management and communication skills to influence a broad range of multidisciplinary teams. You will work with aligning sales solution architecture support product professional services and partners to optimize customer outcomes.
You will earn trust at all levels of the customer organization and identify strategic opportunities cloud use cases establish roadmaps and actionable program plans capture success criteria build advanced technical architectures allocate resources to technical and change management activities and establish programmatic governance. You own and drive execution excellence for the end-to-end customer engagement (technical operational organizational and educational) across traditional IT teams and business units.

At AWS we value critical thinking self-motivation and the ability to deal with ambiguity. You will pay attention to detail but have the ability to think big on behalf of our customers. Bring a cool head a business outcome mindset extensive technical background excellent problem-solving abilities and be an exemplary verbal and written communicator. Your technical expertise and operational excellence will influence your teams decisions and help us drive robust customer solutions. We are passionate about people who innovate use data to make decisions and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience and contributing to a team goal.

Key job responsibilities
Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing to unlock opportunities for customers
Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
Accelerate customer adoption through education and engagement
Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
Assist in developing long-term strategic relationships with key accounts
Manage time efficiently meet personal goals and work effectively with other members of the sales and marketing team

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams.

Mentorship & Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer.

- Bachelors degree in Science Technology Engineering Math or a related field
- Travel up to 30% of the time
- 15 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- 10 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience

- 4 years of professional work experience or experience with AWS services or other cloud offerings
- Experience with problem solving and disruptive innovation developing technology programs and working across customer organizations
- Experience implementing cloud services including migrations and modernization projects or similar
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure or experience driving collaborative projects from conception to delivery

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Austin - 182800.00 - 247300.00 USD annually
USA VA Arlington - 182800.00 - 247300.00 USD annually