Prepress Technical Support SME
Job Location:
Lancaster, NE - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Join a dynamic team at the pulse of global markets where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every Win as One mentality ensures that our teams success is directly linked to Client Shareholder and Employee Satisfaction.
Recognizedas one of AMERICAS MOST LOVED WORKPLACES for five consecutive years and a Built In Best Places to Work for six years we are committed to our employees total well-being. Enjoy competitive compensation a flexible workplace comprehensive benefits and opportunities for professional growth. Bring your passion and talents to DFIN because being YOU thrives here.
Summary:
The Prepress Technical Support Specialist serves as a subject matter expert (SME) for prepress applications systems and workflows. This role is responsible for ensuring the stability performance and continuous improvement of prepress technology environments while supporting internal teams offshore partners and external stakeholders. The position plays a critical role in troubleshooting technical issues managing workflow systems supporting production readiness and driving process standardization and efficiency.
Responsibilities:
Prepress Systems & Technical Ownership
- Serve as SME for prepress systems including Adobe Creative Suite and PDF tools
- Administer and maintain prepress servers (CF10 Asura PitStop) to ensure performance and stability
- Optimize automated workflows queues and file processing systems
- Lead system upgrades patching and migrations with IT
- Test validate and deploy system enhancements
Technical Support & Troubleshooting
- Provide technical support to production customer service prepress and offshore teams
- Diagnose and resolve workflow file processing and system issues
- Troubleshoot prepress hardware and print devices
- Investigate defects and support root cause analysis
- Support Help Desk escalations
Workflow Automation & File Management
- Design and enhance automated preflight and file workflows
- Perform preflight checks and quality validation (color overprint/knockout file integrity)
- Manage file transfers (SFTP DFIN Workspace vendor integrations)
- Coordinate vendor onboarding and system access
- Maintain and archive digital assets and native files
System Testing & Continuous Improvement
- Conduct UAT for prepress and production systems
- Drive workflow optimization system enhancements and process standardization
- Partner with IT and cross-functional teams on initiatives
- Provide feedback to improve system performance
Training & Collaboration
- Develop SOPs and technical documentation
- Train global teams on systems and best practices
- Represent prepress in cross-functional meetings
- Act as liaison between operations IT vendors and production
Operational Support
- Provide technical expertise for job engineering and production setup
- Support projects and continuous improvement efforts
- Provide backup support for PPM functions
Qualifications:
- High school diploma or equivalent
- 5 years of experience in prepress print production manufacturing operations or technical production support
- 3 years of hands-on experience supporting prepress workflows file processing or print production systems
- Demonstrated proficiency in Adobe Creative Suite (InDesign Illustrator Photoshop) and PDF tools
- 2 years of experience working with preflight software and workflow tools (e.g. PitStop Asura or similar)
- Experience managing or supporting automated workflows file processing systems or production queues
Preferred Qualifications
- Associates degree or technical certification in Graphic Communications Print Technology IT Systems or related field
- Prior experience onboarding vendors or supporting external system integrations and secure file transfers
- Experience developing and delivering technical training or SOP documentation for operations or production teams
- Demonstrated experience contributing to continuous improvement initiatives (e.g. workflow optimization defect reduction automation enhancements)
- Effective written and verbal communication skills with experiencecollaborating across 3 functional groups (e.g. IT production customer service)
It is the policy of Donnelley Financial Solutions to select place and manage all its employees without discrimination based on race color national origin gender age religion actual or perceived disability veterans status actual or perceived sexual orientation genetic information or any other protected status.
If you are a qualified individual with a disability or a disabled veteran you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request a reasonable accommodation by sending an email to .
At DFIN protecting your identity is a top priority. Please be aware of scammers impersonating DFIN recruiters. DFIN recruiters will never request personal information via email or text. You will only receive a text from us if youve already been in contact. All automated messages will come from. If you ever have doubts about the legitimacy of any communication from us please do not hesitate to reach out for verification via (this email is for general TA questions and is not used for updates on your application status).
About Company
Learn how DFIN delivers confidence through technology, data analytics & industry expertise to help you at every stage of your business & investment lifecycles.
