Pre Sales Solution Architect (CXC)

JourneyTeam is looking for a strategic customer-focused leader to join our Sales team as a Pre Sales Solution Architect supporting our Customer Experience and Copilot Solutions (CXC) this role you will help shape and advance high-value opportunities across Microsoft Dynamics 365 Power Platform Microsoft 365 and AI-driven solutions partnering with executive stakeholders to align technology strategies with meaningful business outcomes. Were seeking someone who brings strong sales acumen technical credibility and a trusted advisor mindset along with a deep alignment to JourneyTeams values of ownership collaboration and effective communication.

Join us in helping organizations unlock greater value from Microsoft technologies through thoughtful strategy strong partnerships and solutions that deliver real business impact. If youre ready to make an impact while achieving measurable success wed love to hear from you.

About JourneyTeam:

At JourneyTeam our customers are at the center of everything we do. Our purpose as a company is to help others effectively use technology to create a positive lasting impact on the world. With 30 years of technology experience we are 100% focused on delivering Microsoft business applications and technologies that empower organizations to reach new heights of business success. We deeply understand the transformative value of Microsoft solutions and are dedicated to helping our customers unlock their full potential. Our experienced team specializes in driving success across Dynamics 365 Microsoft 365 AI and Copilot Azure modern data solutionsall leveraging Microsofts comprehensive security platform.

What truly sets us apart is how we show up every dayfor our customers and for each other. We believe that great outcomes come from great people who are aligned in how they work collaborate and take ownership. We succeed by consistently demonstrating our core values:

• A Caring Mindset
• Exceptional Performance
• Being One Team
• Making & Keeping Commitments
• Taking Ownership
• Effective Communication
• A Growth Mindset

About the Role:

The Pre Sales Solution Architect serves as a strategic partner within JourneyTeams sales motion supporting complex opportunities across our Customer Experience and Copilot Solutions (CXC) this role you will partner closely with Sales Executives delivery teams and customer stakeholders to shape solutions that align to business goals address real-world challenges and set the stage for successful delivery. This role is especially focused on opportunities involving Microsoft Dynamics 365 Customer Engagement solutions includingSales Customer Service Field Service Marketing and Contact Center solutions along with Power Platform Microsoft 365 Copilot and AIdriven capabilities

You will lead discovery conversations guide solution strategy develop business cases and support executive-level discussions that connect technology investments to measurable business value. Success in this role requires strong collaboration sound judgment and the ability to balance customer vision with practical executionhelping ensure the solutions we propose are thoughtful achievable and aligned with JourneyTeams commitment to quality ownership and lasting client partnerships.

Key Responsibilities:

• Own CXC revenue by helping create offers and working with individual team members to advance and close strategic opportunities.
• Lead and help close complex deals by presenting tailored solutions and providing technical and business insight throughout the sales process.
• Design and present end-to-end solution approaches leveraging Dynamics 365 CE including customer journey orchestration (Marketing) and omnichannel engagement (Contact Center) along with Power Platform Microsoft 365 Copilot and AI capabilities.
• Develop business cases and ROI models that clearly connect proposed solutions to measurable business value.
• Lead discovery sessions workshops and demos that uncover customer priorities clarify business needs and build confidence in the recommended solution.
• Build trusted relationships with executive stakeholders and serve as a strategic advisor throughout the pursuit process.
• Translate customer challenges into practical achievable solution strategies that align with JourneyTeams delivery capabilities and long-term client success.
• Define solution direction and execution considerations that support strong customer outcomes and lasting partnerships.
• Stay current on Microsoft innovation market trends and customer needs to strengthen JourneyTeams solution positioning.
• Collaborate across sales marketing and delivery teams to ensure solutions are well-scoped aligned and positioned for successful implementation.
• Support the growth and development of junior team members and peers by sharing knowledge mentorship and pre-sales best practices.
• Share customer and market insights with internal leaders to help refine solution strategy and strengthen our go-to-market approach.

Qualifications:

• 10 years of experience in pre-sales solution architecture consulting or strategic sales within the Microsoft ecosystem with a proven track record of driving results and contributing to revenue growth.
• Demonstrated success owning or influencing revenue targets in a commission-based or quota-carrying role with the ability to help accelerate deals and move opportunities forward with urgency.
• Strong expertise in Microsoft Dynamics 365 Customer Engagement solutions including Sales Customer Service Field Service Marketing and Contact Center along with Power Platform Microsoft 365 Copilot and AI-driven capabilities.
• Ability to lead discovery develop solution strategy and present business and technical recommendations to executive stakeholders with credibility and confidence.
• Proven ability to collaborate effectively across sales marketing and technical delivery teams to build well-scoped solutions and support successful customer outcomes.
• Strong judgment communication and follow-through with a pace-oriented mindset and a commitment to ownership accountability and making and keeping commitments.
• Preferred certifications include Dynamics 365 certifications Microsoft Catalyst Certification and related credentials such as PMP APICS or Prosci.

Compensation:

Base salary of $150000

On-Target-Earnings (OTE): $220000

This is the established pay range for the Pre Sales Solution Architect role at JourneyTeam.

Benefits:

JourneyTeam offers a wide range of excellent benefits including comprehensive healthcare and dental coverage as well as a 401(k) with an approximate 4% employer matchwith immediate vesting. We offer flexible time off and provide paid maternity and paternity leave.

Additional perks include a monthly phone stipend (or the option to join our corporate phone plan) and a monthly gym membership reimbursement of up to $200.

JourneyTeam is an Equal Opportunity Employer. This position is not open to C2C H1B sponsorships or third-party agencies.

JOB CODE: