Power Platform Support Specialist

Stefanini Group is hiring!

Stefanini is looking for a Power Platform Support Specialist (Dearborn MI)

For quick apply please reach out to Lovkesh Bharti at /

The Power Platform & Copilot Studio Support Specialist will provide engineering support for Microsoft Power Platform solutions including Power Apps Power Automate and Copilot Studio. This role supports end users makers and business teams by troubleshooting issues managing incidents and enabling successful adoption of low-code/no-code solutions and AI-powered agents. This role combines strong customer service skills with technical knowledge of Microsoft 365 Power Platform governance and conversational AI solutions. Key responsibilities include end-user & developer/maker support and management of Copilot Studio and Power Platform tenant services while providing continuous improvements for support operations.

Responsibilities

• Provide help desk support for Power Platform and Copilot Studio-related issues via ticketing email chat and online meetings
• Troubleshoot and resolve common issues with Power Apps Power Automate flows and Copilot Studio agents
• Assist users with access issues permissions environment configuration and licensing support
• Follow established Power Platform and Copilot Studio governance security and DLP policies
• Assist with environment management tasks for example solution imports and basic environment troubleshooting *Help enforce best practices for naming documentation and solution lifecycle management
• Maintain awareness of platform updates and feature changes
• Create and maintain help desk documentation FAQs and troubleshooting guides
• Contribute to internal knowledge bases and self-service resources
• Work closely with platform admins developers and business stakeholders
• Identify recurring issues and recommend process or platform improvements
• Support Power Platform and Copilot Studio adoption initiatives and citizen developer enablement
• Proactively resolve incidents and collaborate with Microsoft Support as needed.

Skills Required

Experience Required

• Support Specialist with 5 experience providing IT operational and engineering support
• 3-5 years supporting Power Platform including Power Apps and Cloud Flows
• Understanding of low code development using Power Apps Power Automate flows Dataverse and Copilot Studio agents
• Knowledge of citizens development ALM strategies security/compliance and platform/operations management
• Basic understanding of scripting languages and full stack development using programming languages such as Power Shell Python and C#
• Experience using and supporting services for Microsoft 365 and including Power BI SharePoint Exchange Office Apps Entra Identity and Microsoft Azure
• Basic understanding of AI technology including Large Language Models (LLMs) data grounding and knowledge sources orchestration agentic automation MCP services and responsible AI guardrails *Understanding of agile project management good communication and team collaboration *Bachelors Degree in Computer Science or equivalent experience preferred

Education Required

**Listed salary ranges may vary based on experience qualifications and local market. Also some positions may include bonuses or other incentives***

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We will also speak with you about the process including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore onshore and near shore outsourcing IT digital consulting systems integration application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas Europe Africa and Asia and more than four hundred clients across a broad spectrum of markets including financial services manufacturing telecommunications chemical services technology public sector and utilities. Stefanini is a CMM level 5 IT consulting company with a global presence. We are a CMM Level 5 company.

#LI-LK1

#LI-ONSITE