Perioperative Liaison

At STERIS and within its customers the primary responsibility of the Perioperative Support Liaison is to provide integrated clinical and technical on-site Customer support consultation and management of medical devices (surgical instruments/devices video equipment and other STERIS capital equipment). This position serves as the onsite point of Customer contact for STERIS Healthcare products projects and serves as the Face of STERIS. primarily in the SPD area or OR area based on business needs. The PRL will be a clinical and technical advocate for STERIS healthcare within their accounts and partner across the global service including GI IPT surgical and sales teams to drive Customer satisfaction and use of STERIS products and services. This is accomplished through effective Customer data analysis problem-solving techniques Customer education and delivery of value-added activities.

The Perioperative Support Liaison will perform a defined set of tasks ranging from first responder daily operator maintenance device PMIs SPD support and/or OR case support dependent on Customer needs and incumbent qualification. This resource will also be responsible for assisting in projects process improvement initiatives and KPI management in compliance with contractual obligations. Additionally this position will manage contracted service portfolio assets and provide robust Customer reporting regarding their contracted scope of work.

Finally the PRL will promote customer service and satisfaction through training education and communication with staff and physicians. High performers in this role will provide direct support to GI OR and Sterile Processing areas in resolving or diagnosing and escalating for resolution.

What youll do as a Perioperative Liaison

• Build and maintain strong multi-level relationships with hospital stakeholders including OR staff Sterile Processing Biomed GI Infection Prevention Risk Management nursing teams and surgeons to support clinical and operational success.
• Serve as the primary on-site liaison for STERIS/IMS coordinating equipment logistics installations service repairs and asset tracking across operating rooms and sterile processing departments while acting as the central point of contact for customer inquiries.
• Provide post-installation and go-live clinical and technical support for OR SPD and GI product lines assisting staff with equipment operation room readiness and operator-level maintenance of STERIS capital equipment.
• Perform preventative maintenance and actively monitor equipment performance including surgical video systems instrumentation and consumables to maximize uptime and identify repair or replacement needs; coordinate off-site and instrument repairs with STERIS/IMS service teams.
• Maintain comprehensive knowledge of STERIS healthcare products services software and clinical applications and effectively position solutions to meet customer needs and improve outcomes.
• Ensure compliance with all regulatory and accreditation standards (Department of Health Joint Commission OSHA CDC AAMI AORN) as well as adherence to OEM requirements Instructions for Use (IFUs) and STERIS and facility policies.
• Complete and manage all required documentation including SOP adherence inventory tracking service records equipment requests tray tracking and Connect Care support; deliver consistent reporting on daily weekly and monthly performance metrics.
• Analyze KPIs and operational data to identify trends and drive LEAN process improvements that enhance workflow efficiency equipment utilization and device care practices.
• Lead and participate in non-credentialed in-services training sessions and educational initiatives; actively engage in staff meetings and shift huddles to communicate equipment status and updates.
• Collaborate cross-functionally with sales account management clinical education service and repair teams to ensure alignment resolve issues quickly and enhance the overall customer experience.
• Identify and communicate growth opportunities by aligning customer needs with STERIS solutions including capital equipment consumables accessories chemistries consulting and services.
• Support contract deliverables and execute special projects within OR and SPD environments adapting to customer-specific requirements and providing cross-functional support as needed.
• Perform additional duties as required to meet customer contractual obligations and evolving business needs.

The Experience Skills and Abilities needed or Required:

• High School diploma/GED required with 6 years of relevant experience including at least 3 years in a hospital/clinical setting (e.g. OR SPD hospital operations or medical device); additional experience in account management reporting/analysis sales training or customer-facing support may be considered; associates degree or 2-year technical training strongly preferred
• Certifications preferred (CCSVP CRCST Scrub Tech Biomed Equipment Repair) or equivalent military medical experience may count toward experience requirements; ability to obtain certification within 12 months preferred
• Required clinical IT or technical hospital experience with strong knowledge of OR and sterile processing workflows medical terminology instrumentation/devices infection control practices and compliance with hospital standards and regulatory bodies (TJC AORN AAMI)
• Working knowledge of STERIS products equipment software and clinical application services with ability to position solutions effectively and aptitude to perform basic preventative maintenance and repairs
• Demonstrated ability to build relationships across hospital stakeholders (OR SPD GI Biomed Infection Prevention Risk Management nursing staff surgeons) and lead or support educational in-services
• Responsible for completing required documentation and delivering daily/weekly/monthly reporting that communicates performance value and improvement opportunities (Tableau or similar tools preferred; Lean Six Sigma a plus)
• Proven customer-focused approach with strong problem-solving decision-making and organizational skills and the ability to manage multiple priorities in fast-paced high-pressure environments

What STERIS offers:

We value our employees and are committed to providing a comprehensive benefits package that supports your health well-being and financial future.

Here is just a brief overview of what we offer:
Hourly rate OT bonus plan
Hands-on Training Program
Paid Time Off 9 Corporate Holidays Per Year
Excellent Healthcare Dental and Vision Benefits
Healthcare and Dependent Flexible Spending Accounts
Long/Short Term Disability Coverage
401(k) with a Company Match
Parental Leave
Tuition Reimbursement Program
Additional Add-On Benefits/Discounts