People Operations Administrator Central

Stord is The Consumer Experience Company powering seamless checkout through delivery for todays leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target Stord is strategically scaling teams across the entire company and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment warehousing transportation and operator-built software suite including OMS Pre- and Post-Purchase and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord brands can increase cart conversion improve unit economics and drive sustained customer loyalty. Stords end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping reliable delivery promises easy access to more channels and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1 True Classic Native Seed Health quip goodr Sundays for Dogs and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States Canada and Europe. Stord is backed by top-tier investors including Kleiner Perkins Franklin Templeton Founders Fund Strike Capital Baillie Gifford and Salesforce Ventures.

Position Overview
The People Administrator plays a critical role in managing and monitoring both full-time employee (FTE) and contingent hourly labor headcount across sites within the Region. This role ensures accurate attendance tracking proactive workforce planning and effective labor delivery management in partnership with on-site Operations Leaders HR and external staffing partners. The ideal candidate brings a strong HR & Staffing foundation with working knowledge of co-employment laws particularly those applicable within the region to manage hourly labor effectively while driving compliance and operational excellence.

Key Responsibilities
Regional Workforce Planning & Delivery

• Monitor FTE and contingent labor headcount across Region to align daily/weekly staffing with volume and SLA targets.
• Manage FTE and contingent labor delivery tracking across multiple regional sites; rebalance labor based on forecast cancellations or volume shifts.
• Track New Hire Orientations (NHOs) by site; ensure delivery rates and show-up percentages meet regional goals and are reflected in forecasts.

Vendor & Partner Management

• Partner with staffing vendors and co-employment partners to review performance fill-rate quality and compliance; develop corrective and proactive action plans.
• Assess vendor capacity and scalability specific to regional needs (seasonality client mix shift profiles).

Data Systems & Reporting

• Maintain and continuously improve regional demand tracking tools/dashboards to support the Regional Leadership Team (RLT) decision-making.
• Analyze workforce trends (Attrition Overtime/Mandatory overtime Voluntary Time Off /
• Voluntary overtime call-offs cancellations) and recommend actions to stabilize delivery and cost.
• Deliver recurring and ad hoc reporting (daily/weekly site rollups NHO conversion quality of hire vendor fill-rate cancellation reasons error/audit logs).

Execution & Compliance

• Utilize HRIS and VMS platforms (e.g. Workday) for requisitions hiring events timekeeping audits and headcount moves.
• Support Managed Service Provider (MSP) in planning setup and breakdown of regional hiring events based on labor projections.
• Conduct post-event audits; resolve errors (timecard roster PO/billing rate codes) within SLA.
• Monitor workforce activity (VTO VOT MOT canceled shifts) and adjust demand plans; escalate emerging risks early.
• Ensure compliance with state and local employment regulations within the region (breaks meal periods scheduling minor labor sick leave).
• Maintain critical supplies (incl. PPE) for assigned sites; coordinate replenishment according to safety and budget guidelines.
• Support special projects and pilot programs as assigned by the manager.

Qualifications
Required

• High school diploma or equivalent.
• 1 years in a fast-paced customer-oriented environment (operations administrative support customer service retail hospitality staffing recruiting HR or related).
• Strong organization and prioritization skills with high attention to detail.
• Excellent customer service and discretion; able to handle confidential information.
• Clear written and verbal communication; comfortable presenting to groups.
• Proficiency with Microsoft Office Google Workspace and company communication tools (e.g. email Slack).
• Experience with data entry auditing and producing data-driven reports.
• Role may require time on the warehouse floor (walking/standing); ability to lift up to 25lbs on occasion.
• On-site presence at Home Site with periodic travel to regional sites; occasional evenings/weekends.
• Ability to travel to support sites as needed.

Preferred

• Bachelors degree in Human Resources Business Administration or related field.
• HR background with knowledge of co-employment and contingent labor management.
• Experience in workforce planning staffing vendor/MSP management or fulfillment/distribution environments.
• Proficiency with iOS Excel (lookups/pivots) and Workday (or similar HRIS).
• Experience with VMS platforms.
• Analytical problem-solver able to identify trends and recommend actions. Demonstrated ability to build effective partnerships with site teams and external vendors.