Peer Recovery Telephone Specialist-Helpline

Please provide a cover letter with direct lived SUMMARYThe Peer Recovery Telephone Specialist functions as an integral part of a 24-hour call center focused on substance abuse mental health and other concerns. He or she provides support to callers with a particular focus on providing peer support or crisis intervention to callers with substance abuse concerns as well as other behavioral health challenges. Rate: $22.50EDUCATION AND EXPERIENCE/QUALIFICATIONS Must have a High school diploma/GED plus at least 2 years of relevant experience or an Associates degree in a related field plus at least one year of relevant experience or a Bachelors degree in a related field. Must have direct lived experience as a person in recovery from substance dependence and be eligible for Recovery Coach Certification. Please provide a cover letter with direct lived experience. Experience in substance abuse services crisis management and data entry is CTSCHEDULEFull timeSchedule 1: Tuesday through Saturday 8am to 4pmSchedule 2: Tuesday through Saturday 2pm to 10pmSchedule 3: Sunday Monday Tuesday Thursday and Friday 8am-4pmEMPLOYEE BENEFITSAt Wheeler were committed to not only supporting your career growth but also ensuring your well-being and security. Heres how we invest in you:Nurture Your Health:Comprehensive medical and prescription insurance through CentivoComprehensive dental and vision insurance through CignaAccess to wellness programs to support your physical and mental healthSecure Your Future:Enjoy peace of mind with company-paid life and AD&D insurance403(b) Plan with contributions from the companyFuel Your Career Growth:Pursue your educational goals with our Education Reimbursement ProgramAccess training and development opportunitiesReceive a productivity incentive to recognize your hard work and dedicationMaintain Work-Life Harmony:Recharge with generous paid time off including:15 vacation days per year to explore and recharge 8 sick days per year for your well-being2 personal days per year for your personal needs2 floating holidays per year to celebrate what matters to you9 paid company holidays to spend with loved onesAccess free and confidential counseling through our Employee Assistance Program (EAP)ESSENTIAL DUTIES AND RESPONSIBILITIESAnswers and provides appropriate assistance and interventions to callers on all lines following policies and procedures with particular focus on callers with substance abuse up with callers who have used Access Line services to provide support hope and resources that may help them start or re-set their individual recovery essential recovery principles while drawing on their own recovery experiences as is helpful to serve Helpline a key role in ensuring that Helpline services are strongly rooted in recovery professionalism towards all providers and other staff members; contributes to a positive team culture. Completes documentation for all calls in an accurate timely and thorough awareness of high-risk clients and implements appropriate interventions as defined in alerts and crisis plans. Keeps abreast of program information and implements identified all trainings and staff meetings as required. Completes all online trainings in a timely manner and as required. Ensures completion of pending items related to calls in a timely manner. When unable to complete a task ensures that other staff members are aware of the task requiring completion. Maintains confidentiality in a professional manner of all information received discussed and to develop knowledge and understanding about the history traditions values family systems and artistic expression of groups served as well as uses appropriate methodological approaches skills and techniques that reflect an understanding of culture.