PC Technician I

SCP Distributors

Job Location:

Covington, OH - USA

Monthly Salary: Not Disclosed

Posted on: 7 days ago

Vacancies: 1 Vacancy

Job Summary

Looking to workfor the best in the industry
Look no further than POOLCORP the worlds leading distributor of outdoor living products. With over 445 Sales Centers in 13 countries and a team with more than 6000 dedicated employees we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors SCP Distributors International Superior Pool Products National Pool Tile Pinch A Penny and Horizon Distributors.

Why join POOLCORP
We offer a wealth of opportunities for career growth and advancement with comprehensive training programs to support your success. As a company we value integrity trust diversity and innovation and we strive to foster a family-oriented hometown culture that is supported by our strong stable and growing business. Join us today and experience the best of both worlds!

So end your job search here at POOLCORP Where Outdoor Living Comes to Life!

You want BenefitsYouvegot it!Our generous benefits package includes:

Medical Dental Vision and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs

401 (k) with generous company match

13 daysof paid time off (PTO) & 8 Paid Holidays(NOTE: PTO increases with tenure!)

100% employer paid Life Insurance and Long-Term Disability Insurance

Paid Parental Leave

Fully Funded Tuition Education Programs

Bonus Programs that include Employee Recognition and Referrals Summer Madness and Annual Performance

Employee Stock Purchase Plan

Employee Discounts and much more!

What to Expect:

A professional ITTechnician withexperience(Full or Contract) inalarge company enterprise support role help desk / support call center experience and / or onsite repair or other technical support position.PC Techs willinstall troubleshoot and repair computer systems hardware and computer peripherals.Technician needsto display a working knowledge of existingPOOLCORPsupport technologies.Looked-for skill set should include advanced troubleshooting strategies desire to learn and implementinnovative technologies competent and efficient communication with users (ability to use simple explanations) and an aptitude for flexibility and multi-tasking in achallenging environment.

On a daily basisour PC Technician I:

Technicianwill be expected tomanagea comparable case assignment load as assigned by management.

Technicianmust beable to work independently in anefficientmanner until case it completed to user satisfaction.

Technicianmay be assigned by senior technician/leadershipto work on various small project(s) or parts of larger project(s)andisexpected to drive progress to complete thenecessarywork.

Technicianmust be able toprepare andimage machines for field deployment.

Technicianmust be familiar with replacing internalcomponentsof computer assets.

Technicianmust be familiar with software installation and requiredmaintenance.

Technicianmust be able to troubleshoot issues in multiple support disciplines at the same time and ensure work is completed to the satisfaction by senior PC Techs and other IT management.

TechnicianwillrepresentPOOLCORPIT in all situations in the best possible ways and serve as a guide to those around them setting an example of superior user support.

Technician will be required to report on site daily to the IT Headquarters in Covington Louisiana.

What You Will Need:

Minimum 1-year experience supporting a Microsoft centric PC environment.

Understanding of how to troubleshoot issues within Active Directory

Working knowledge of Microsoft Teams O365 Dynamics

Working knowledge of Citrix Remote Desktop and streaming applications

Working knowledge of Windows 10 / 11

Working knowledge of Microsoft O365

Working knowledge ofTeamViewer VNC and other remote assistant services

Must be able to document progress on case work projects and develop documentation toassistin training of other technicians and knowledge share (KB database creation)

Demonstrated verbal and written communications skills organizational skills and the ability to learn and incorporate emerging technologies.

Bilingual Military Military Spouses and Veteran applicants are strongly encouraged to apply!We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment isfinalized.

POOLCORP including all its subsidiaries is a drug-free company and Equal Opportunity Employer By Choice. The Company understands respects and values diversity unique styles experiences identities ideas and opinions while striving to be inclusive of all people. This commitment is critical to our success as a global company as weseekto recruit develop andretainthe most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to befilled.

Required Experience:

Looking to workfor the best in the industryLook no further than POOLCORP the worlds leading distributor of outdoor living products. With over 445 Sales Centers in 13 countries and a team with more than 6000 dedicated employees we are committed to meeting the needs of our customers with pride and pro...