Patient Svc Representative Full time Days Heart Hospital Clinic

Full-Time Days Heart Hospital Clinic

Are you passionate about providing exceptional customer service and helping patients feel welcomed informed and supported throughout their healthcare journey Mercys Heart Hospital Clinic is seeking a Patient Services Representative to serve as the first point of contact for our patients and play a key role in delivering an outstanding patient experience.

In this fast-paced and rewarding role youll combine your customer service expertise organizational skills and attention to detail to help ensure smooth daily clinic operations while supporting both patients and clinical staff.

As a Patient Services Representative you will:

Welcome and assist patients with professionalism compassion and courtesy

Check patients in and out verify demographic and insurance information and schedule appointments

Answer incoming calls and assist patients with questions and appointment needs

Maintain accurate electronic health records and patient documentation in Epic

Coordinate testing procedures and referrals while providing cost estimates and good faith estimates in compliance with the No Surprise Billing Act

Manage work queues registration corrections accounts receivable activities and patient payment plans

Communicate effectively with providers staff and other departments to ensure seamless patient care

Resolve patient concerns and complaints in a timely and professional manner

Balance and reconcile daily cash drawer transactions

Support clinic operations through general clerical duties including scanning faxing copying and handling correspondence

Champion new initiatives workflow improvements and Epic system updates

• High school diploma or equivalent

• Medical office healthcare or customer service experience
• Knowledge of medical terminology insurance processes and billing procedures
• Experience with Epic or electronic health records systems

Were seeking someone who is:

• Patient-focused and committed to exceptional customer service
• Organized with strong attention to detail
• An excellent communicator both verbally and in writing
• Comfortable multitasking in a busy healthcare environment
• Skilled in problem-solving and conflict resolution
• Proficient with computers data entry and office technology
• Adaptable and able to perform well under pressure
• Committed to maintaining confidentiality and patient privacy

• Ability to occasionally lift push or pull up to 50 pounds
• Ability to stand and walk throughout the workday
• Ability to bend kneel reach twist squat and perform routine physical tasks as needed

At Mercy were more than a healthcare organization. Were a team united by a mission to provide compassionate care and exceptional service. When you join our Heart Hospital Clinic youll work alongside dedicated professionals who are committed to improving the lives of patients every day.

If youre looking for a rewarding career where you can make a meaningful impact on patients and families we encourage you to apply today.