Patient Services Representative Twin Cities Orthopedics

The Patient Services Representative is responsible for patient registration and check in as well as clinical support duties.

This is a full-time role working Monday-Thursday between the hours of 7:00 AM - 5:00 PM Fridays between the hours of 7:00 AM - 4:00 PM.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health) a group of local medical practices owned and led by its physicians on a mission to give patients more control over their healthcare.

Essential Functions:

• Greet and register patients; collect co-payments pre-payments insurance information and photo ID
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the current practice management system
• Communicate all pertinent information to patients including: appointment information directions check-in times referral information and copayments
• Chart preparation and management
• Maintain a working knowledge of health care plan requirements and health plan networks
• Maintain timely communication with patients families and staff
• Rotation of Switchboard Operator duties which include: accepting handling and transferring calls coordination of interpreters for clinic appointments and coordination of patient referrals
• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Proficient in Microsoft Word Outlook and Excel
• Customer Service experience required
• Administrative or Medical Office experience preferred

Benefits & Compensation:â

• Actual starting pay will vary based on education skills and experience.â
• A $1500 sign-on bonus will be offered for select roles payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.â
• We offer a comprehensive benefits package - to learn more clickâhere.
  • Employees working 30 hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle) Dental & Vision plans as well as Tuition Reimbursement.
  • All employees regardless of hours are eligible for 401(k) w/ Profit Sharing Employee Assistance Program Lifetime Fitness Subsidy Car Rental discounts Home Auto & Pet insurance savings programs & more.

Working Conditions:

• Ability to sit for extended periods (up to 8 or more hours per day).
• Frequent use of hands and fingers for typing writing and handling documents.
• Occasional standing walking bending or reaching within the office environment.
• Ability to lift and carry office supplies or files weighing up toâ20 pounds.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate in phone or video calls clearly.
• Manual dexterity to operate standard office equipment (e.g. computer phone printer).

Setting:

• Clinic

Essential Requirements:â

Ability to:â

• Comply with company policies procedures practices and business ethics guidelines.â
• Comply with all applicable laws and regulations (e.g. HIPAA Stark OSHA employment laws etc.)â
• Demonstrate prompt and reliable attendance.â
• Work at an efficient and productive pace handle interruptions appropriately and meet deadlines.âPrioritize workload effectively.
• Communicate respectfully and professionally in face-to-face phone and email interactions. Apply principles of logical thinking to define problems establish facts and draw valid conclusions.ââ

Notesâ

• Revo/ i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing For more information please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all duties responsibilities and qualifications required. Revo/ i-Health reserves the right to modify job duties or descriptions at any time with or without notice in accordance with applicable laws.

Required Experience:

Unclear Seniority