Patient Services Associate BHSL CDU Nightshift

Closing Date:

11/09/2026Clinical Staff - NursingRegularNight Shift (United States of America)NoUniversity of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education research and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical Dental and Vision plans available for qualifying staff and family
• Holiday Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual preference or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting please contact Human Resources at .

ICE BHSL Child PRI 5S IP C

Departments Website:

The Patient Services Associate (PSA) for the Behavioral Health Service Line (BHSL) Child Diagnostic Unit is a specifically trained member of the unit-based care team who provides both clerical and patient care support. The PSA works under the direct supervision of the Clinical Services Manager (CSM) and under the direction of the RN performs tasks and duties for which they possess the competency that do not require a licensed the clerical support role duties include assisting with processing of medical records for patient admission and discharge and receptionist for the nursing unit.

Employee must successfully complete a UAMS-sponsored conflict management training to identify prevent and mitigate disruptive behaviors using methods such as non-escalation de-escalation personal protection from physical assaults and physical alternatives within six months of hire.

The BHSL Child Diagnostic Unit is located in the Psychiatric Research Institute building on the main UAMS campus.

Minimum Qualifications:

• High School Diploma GED or formal education equivalent
• 1 year of work experience in the Health Care field
• Excellent oral and written communication skills ability to accept and follow written and verbal instructions ability to communicate following Guest Care guidelines
• Successful completion of the UAMS PCT and PSC courses

Qualifications Equivalencies:

Additional Information:

Job Requirements:

• Greet patients visitors and healthcare providers in a professional and courteous manner.
• Register new patients and update demographic insurance and medical information.
• Schedule reschedule and confirm patient appointments.
• Verify insurance eligibility and obtain necessary authorizations.
• Check patients in and out for appointments.
• Collect copayments deductibles and other patient payments.
• Answer and direct incoming phone calls emails and patient inquiries.
• Maintain accurate patient records within the electronic medical record (EMR) system.
• Coordinate communication between patients providers and clinical staff.
• Assist with referrals medical records requests and follow-up appointments.
• Ensure compliance with HIPAA and patient confidentiality requirements.
• Manage incoming and outgoing correspondence faxes and documentation.
• Resolve patient concerns and escalate issues when appropriate.
• Support daily office operations and perform other administrative duties as assigned.

PHYSICAL REQUIREMENTS

Stand: Frequently

Sit: Frequently

Walk: Occasionally

Bend crawl crouch kneel stoop or reach overhead: Frequently

Lift and carry weight: 25 lbs

Push and pull weight: 25 lbs

Use hands to touch handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read concentrate think analytically: Continuously

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name email business title) Resume

Please contact for any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Adult Maltreatment Annual TB Screening Child Maltreatment Criminal Background Check Substance Abuse Testing

This position is subject to pre-employment screening (criminal background drug testing and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential non-discriminatory manner consistent with state and federal law.

Hearing Standing WalkingManipulate items with fingers including keyboarding Sitting TalkingKneeling Lifting Pulling PushingYes